We stayed three nights at Sundance Lodge and were very disappointed.
The issue was not one thing, but a pattern of poor cleanliness, maintenance, and service. The hotel did not feel properly cared for. There was garbage in the elevator, no clean towels available in the hot tub area on multiple occasions, dirty towels left in the hot tub/gym area overnight, and a large pile of dirty laundry sitting in the hallway for hours.
We were also surprised to learn that housekeeping only happens every third day. When I mentioned this to the front desk, they seemed surprised that I was surprised. For the rates charged, is it really unreasonable to expect your bed to be made, fresh towels, and basic room upkeep during a hotel stay?
The most concerning issue was in the pool shower area. The built-in soap dispenser was empty, and the replacement soap dispenser had a strong urine smell. This was a serious hygiene concern and showed a lack of proper cleaning and inspection.
I reported these concerns at checkout and was polite and factual. The parking charge was removed, and I was told someone would follow up, but I never received an apology or any further communication.
Problems happen, but the lack of attention, ownership, and follow-up was disappointing. For the price, guests should expect a clean, well-maintained property. Unfortunately, we would not return.