Very disappointing family stay. We booked this hotel largely because the Hotels.com listing prominently advertised an indoor pool as a family-friendly feature. Only after booking and paying for non-refundable rooms did we discover that ordinary hotel guests must pay £10 per person and pre-book a 1-hour session unless they book a spa treatment. For a family of four that is £40 for a single short swim, which was not made clear in the main listing. There were several other problems. The lift was marked out of order throughout our stay, yet hotel staff were using it with service trolleys. My partner has MS, and we had to carry heavy luggage up and down the stairs, as did several elderly guests. The restaurant was expensive with a very limited menu, and the food quality was poor. Breakfast was chaotic each morning, with tables left uncleared, difficulty finding a seat, and food, crockery and cutlery repeatedly running out. The hotel appeared seriously understaffed, and the staff who were working seemed to be struggling to keep up. The rooms were comfortable, but there was no air conditioning or fridge. Overall, this was poor value for the price paid and not the standard we expected from a De Vere hotel. Unfortunately, we would not recommend it for families and would not choose this hotel again.

Great stay with a dog, everyone was superb and helpful

Lovely place with great staff.

Rooms are clean. Clean linen and towels Only shower gel and shampoo are provided but no body lotion or anything else. The rooms do not have A/C but requested a fan and it was provided. Its a shame that one cannot use the pool without paying extra.

I think paying over £300 per night for a family apartment and it not having any children’s TV channels is poor, it was so hot and one of the fans was not working, we reported to the hotel and was told they don’t have any spare fans making the bedroom very uncomfortable, also towels changed and the old ones not removed!! A lot of money for poor service, not value for money

Great breakfast team and house keeping. Spa team were unnecessarily mean and pay £60 for children to swim for 45mins. No generosity or kindness - forced us to pay for an adult as well.

There is no air conditioning in the rooms. A fan was provided but it is not sufficient in the current climate. Breakfast was excellent. Very good sausages and real orange juice, not powdered rubbish.

Not a good stay the sink was blocked the room had a damp smell

Everything was excellent Some guests did not have their dogs on leads, not everybody that comes is a fan of dogs and some people have allergies so please remind guests to have their dogs on leads.

I think the hotel lacks AC, and it was very hot during our stay. I believe the fans in the bedrooms were old and not as efficient as we have now become accustomed to. I understand that the disabled car park is available as close as possible, but it is still some distance for those with mobility issues. Enough moaning we enjoyed our stay very much.

Great breakfast and loads of parking. Lovely to be near the lake. Rooms could do with a bit of an upgrade. Overall a great base for visiting the Coltswolds.

Nothing was any trouble for the staff. Majority of the hotel was in very good condition. Our room was a bit dated including the bathroom and balcony furniture. The view over the lake was well worth the extra we paid for an upgrade. We would stay again if only for the view a d the area.

Had a great stay, enjoyed the food too

Comfortable large bed, however for an upgraded lakeside view room it was quite basic - no fridge, toiletries or balcony. No air conditioning! We had a side view of the lake, not quite as expected. Headboard & bathroom have seen better days. Scant amount of towels provided. It would appear that the communal areas have been renovated but not the bedrooms. Extortionate drink prices at the bar. Good choice of breakfast though. Unlikely to return.

There was no AC

We only stayed one night, however the whole site had a holiday feel. The receptionist recommended the Boathouse restaurant which was excellent. Amazing food and stunning views.

The room was very hot and had no aircon. We were able to have a window open. I realise with a changing climate this is difficult to manage. Overall a great venue and location. We will be coming back,

Beautifully positioned on the edge of the lake, the hotel is a great place to relax. The rooms are well appointed and slightly larger than the average hotel room. Very comfortable bed. We were offered a lakeside view room when we arrived for an extra £30 and it was well worth the extra. We would come again.

Lovely stay

Nice location and grounds, great breakfast selection