We had a mixed experience at the Holiday Inn Express in Springfield, OR. The room was clean but the air conditioner did not stay on through the night and the windows were sealed so there was no way to get fresh air in the room. The elevators in this hotel are notoriously slow, according to two regular guests I spoke with. One time, it took 5 minutes to get to the 6th floor. When I checked out and said that the experience was good and bad, the associate did not ask what could have been done to improve the experience. The breakfast was good and the room was clean; otherwise, the stay was not nearly as good as I was expecting.

Was given one price online but day of was charged 100$ more

Booked a 6 person room. The sofa bed was not comfortable at all. Sofa bed needs to replace. It was so uncomfortable, middle of the sofa bed sunken in once we pull out.

Overall it was fine and served its purpose. We were there for an out of town doctor appt so didn’t need fancy. The beds were way too soft for my liking and my back didn’t approve and I wish there was an another form of lighting in the room that wasn’t so bright to leave on but other than that, everything was fine.

Front desk Carla is the best!!

Nice staff very professional

Nice rooms

Great place to stay in Eugene! Very comfortable and affordable Super clean.

The area is great and front desk stuff are amazing. However, the room was not cleaned well. The first room we got had weird smell. Then, we got changed to a different room. But there was some hair in the bathroom, and something left on the carpet in the room. The sink didn't work well, the water stuck. The show's water flow is very light and small.

Great mid-way stop with Tesla supercharger on site. Clean rooms, nice amenities and friendly staff for the weary road travelers.

If you are coming north on the freeway it is very hard to get into the hotel because they have but up a barrier

Very Good customer services .

Property was in good condition. Free breakfast was average. A leisurely walk was possible in a quiet residential area

very clean, staff are nice. very good breakfast

Clean and helpful staff

Every thing was perfect, no complaints

Very good customer service, property well mainyained in and outside.

Clean and pleasant and comfortable. Pillows were nice.

The bedding smelled a little mildewy is my only complaint:)

Good experience