The people at the desk, dining room, and those who cleaned my room were wonderful, but I didn't like the way I saw them treated by their supervisors at times. I didn't read the fine print, I guess, but the Continental breakfast cost 19 pounds, I believe, and it cost even more to have things like fried and scrambled eggs. The next time I visit London I'll stay at a cheaper hotel with (I hope) a more relaxed atmosphere.