We have had family stay at this location before, and it was clean and nicely appointed. So this time, I booked a room for my daughter and her partner for a wedding on the weekend. We booked this location because they had early check in, which was confirmed on the reservation. the wedding was at 4pm on the other side of town, and regular check in was 3pm. And a half hour drive. She called the night before and was told that there was not going to be early check in. Then in the morning was told there was not going to be early check in. When she arrived at 3, there was no one at the desk. Then when finally arriving, the front desk person was so rude, that another person in line remarked how rude they were.
She ended up being late to the wedding and had to get ready in the car. Kind of makes the whole reason for the room (and it was out of town) useless. So the entire experience with renting this room, was very frustrating.
It is too bed, because it really is a nice hotel and the rooms are clean with a comfortable bed. But no one likes to be greeted with a hostile worker.