Good

Great hotel in a perfect location for Chelmsford city centre.

Superb friendly service

Staff were so helpful and accomadating. I would highly recommend staying at this hotel. I would also highly recommend eating in the restaurant. Both dinner and breakfast were amazing with a touch of luxury too .

Breakfast excellent and very convenient

Really good from start to finish. Staff were all very welcoming and helpful. The room was spacious and spotless. The breakfast was lovely with a wide range of options.

Had another lovely stay. Staff are always friendly and helpful and hotel is very clean and tidy. Will definitely be back again

Room was very tired, walls really thin and noisy guests kept us awake half the night

Had a lovely 1 night stay at this hotel. Immaculate room with the most comfy bed. Lovely bar and restaurant downstairs. Great location, 10 minute walk into town. Would highly recommend.

The heating wasn’t working for some reason but the staff were amazing and moved me rooms very quickly and made sure I was very cozy! Staff are amazing!

Upgraded to an ‘accessible’ room. This would not be easily ‘accessible’ to a disabled person- the shower was in the bath (though there were adequate rails and handles in the bathroom) and there was nothing particularly helpful in the bedroom. This was bland and bare but for one picture, and All the mirrors were in the bathroom! The room was clean enough, but the was mould evident around the bathroom windows. The staff were lovely at reception and in the bar. The member at breakfast time needs more training. He was inattentive (didn’t offer coffee) and seemed keen to end the morning’s duties in the dining room.

Room was very clean and the staff were very welcoming and accommodating.

Nice hotel - helpful staff - especially Emma!

The room (although dated) was spotless. There was plenty of room, the bath was gorgeous, and we loved the addition of cold milk in the fridge. The radiator and aircon suddenly made strange noises in the night, waking us a few times.

The room and bathroom were exceptionally clean and the bed/bedding very comfortable.

Maze

Old and tired. Got phoned by reception 5 minutes after check out time. Massively overpriced for the facilities.

Staff are supper helpful

Quaint charming old hotel with modern upgrades to much of the building. The breakfast looked great but did not have. Staff was outstanding, very friendly and helpful.

Always a pleasure to stay this time u was nervous as I was in the annexe but the ground floor room was modern, comfortable and had air con/heating