We booked 2 double bed room and they gave us one room that squeezed in a double bed and a bunk bed that left us no space to walk or open the luggage. The other room is bigger but hey I only booked a double bed room, not a double bed, a bunk bed, and one folding single bed. Anyways, the reception told me they gave the other double bed rooms to other people and have no correct rooms for us. We had to all squeezed into the bigger room for 2 nights. The reception is rude and not even understand English. The breakfast staff is rude, too. The blue sheet is dirty. Will never come back.

Cuando llegamos, estaba la habitación lista, no habían limpiado de hace semana, muchas sociedad, pelos en el baño y ducha, las paredes sucias, sin toallas para el baño, decían que el servicio de lavandería no estaba listo, el desayuno ya no malo, pésimo horrible, nos tuvimos que ir a desayunar fuera, pan duro, sin variedad, el café de máquina malísimo, no reponían, si les pedía algo de comida se enfadaban y si le recliminabas algo sobre la habitación el personal dejaba de hablarte, no vuelvo ni gratis, yo no sé cómo Hoteles.com no revisan las calidades de los hoteles que ofrecen. Nos querían cobrar las tasas turística dos veces y a otro huéspede en la salida igual. No me fui a otro hotel porque estaban igual o muy caros.

Great

Gute Lage, für den Preis kann man sich wirklich nicht beschweren!

Booked a room with a double bed. Got there and we had four beds in the room which took up all the space. Reception told is they had a bigger group before so the room stayed that way and they could not offer us the room we booked. Room smelled very badly, window could not be closed. Don‘t let them fool you with the nice balcony on the picture, ours was absolutely not the same. Do not go there.

Seriously, do not stay here. This is the worst hotel I have ever booked. I was unable to sleep during the night because the walls are SO thin and other guests were at the reception desk complaining about the cleanliness of their rooms after discovering bugs in the middle of the night. I had optimistically presumed that previous Expedia reviews about the staff’s unfriendliness would just be a cultural difference but I witnessed the receptionist yell at people in entrance foyer in the most unhinged and scary manner which ultimately motivated my decision to leave early because I felt so unsafe.

Very central! Personal is friendly! The rooms are a disaster. Dirty with mold and roaches and ants. A day before we left they asked us to pay additional taxes. By law the taxes were 24,- Euros for me and my daughter, they asked for 88,- Euros. I refused to pay. At arrival the asked for 32,- Euros in taxes which I payed. Mh. Not a place to return to.

Más que terrible, le puse una sola estrella porque no me toma 0 estrellas. Dormimos la primera noche porque llegamos muy tarde pero perdí los otros días. Estaba el baño lleno de moho no me provocó ni siquiera bañarme, toda la habitación en mal estado piso dañado clóset roto etc. Además de los indigentes casi que enfrente del hotel.

THB most of this ares is rather dated and tired however putting that to one side i would not recommend staying at this hotel we only selected as it was close to the venue but wished we selected more wisely.

Points positifs: l'accueil est agréable, le personnel est serviable et professionnel. C'est un hôtel fait pour dormir uniquement. Le petit déjeuner buffet , café à volonté. Tres proche à pied du centre historique et lagare Autre atout :

The was a problem with my reservation so I had to move to another hotel

ce 5 étoiles ne vaut pas 1 étoile en France

We had a really good time in Palermo, the hotel is very well located in the city centre. We booked a standard double room.The room was not clean, there was lots of dust and our bathroom had a very large patch of black mould in the corner above the shower, we complained but no one came to clean it. The safe had no batteries in it and we couldn't use it. In general the room was more hostel styled, the double bed was two singles beds pushed together and the mattresses were different thicknesses and firmness so it wasnt a very comfortable sleep for a couple, there was also a set of metal bunk beds in the corner that felt strange. All in all it was cheap and well located, you could probably survive one night in it for a city base, you won't want to spend much time there. Breakfast was ok, coffee was nice and it was nice to have a 24/7 reception.

The shower was falling apart and couldn’t close the door so the room filled with water. The staff were friendly and the place was very clean. Everything looked like it needed a good handyman. Really good breakfast. We were 2 people and they put us in a room for 4 people. We couldn’t move

El establecimiento husmeó en mis objetos personales y botaron mi placa dental. El personal de limpieza botó mi placa dental que estaba en el baño junto a mis objetos personales. No se hacen responsables de nada, nadie habla inglés ni español en el lugar. No dan la cara ni se comunican. Cuando llegamos con mi pareja me dieron mal la habitación y no son amables o atentos.

L'hotel è vecchio e tenuto male. È all'interno di un vecchio palazzo; le camere sono al 4 piano ma il portone in fondo è sempre spalancato, può entrare chiunque perchè la reception è al terzo piano con una porta chiusa ma il 4 piano è completamente aperto. La colazione non è un gran ché. Non lo consiglio.

Hôtel très bien situé au centre près de la gare près des restaurants près des monuments historiques Petit déjeuner très complet avec viennoiseries siciliennes

Hotel situato vicino al centro storico, ottima posizione fronte stazione centrale. Personale cordiale, camera con letti comodi e buona colazione a buffet.

Mein Sohn und ich haben uns in diesem Hotel sehr wohl und ruhig gefühlt. Das Personal war zu jeder Zeit sehr hilfsbereit. Das Beste war, dass ich mein Gepäck für ein paar Stunden im Gepäckraum lassen konnte und durch die Stadt spazieren konnte, bevor ich den nächsten Zug nahm. Dieses Hotel wird meine erste Wahl sein, wenn ich wieder nach München komme.

Just one complaint… no Iron at the property and receptionist was rude about it !!!