Excellent environment, helpful staff and really enjoyable

超赞 湖边环境优美 家私家电全新 舒适宜人

性價比極高，非常適合全家出遊度假

环境很好，房间不错，服务态度很需要提高，在英国两周遇到最差的服务态度，没有之一。

comfortable environment , nice scenery around , spacious room, free parking available

Lovely warm rooms, on a particularly cold weekend, spotlessly clean and including very useful kitchen, sofa, table and chairs. My only area for improvement would be better communicating that these rooms are essentially self-catering. A small amount of tea, coffee and milk is provided as a welcome when you arrive, but you really need to bring your own if you are staying for more than one night. We came in unequipped for self-catering, but there was a small shop for essentials and a bar/restaurant for lunch and dinner on-site. Staff were also extremely helpful in directing us to a nearby truckers’ café that did really good breakfasts. I would definitely stay here again.

Excellent stay

Lovely 2 bed lodge, clean with everything you need for a few nights away. Will definitely return with family

Polite welcome. Good facilities. Studio clean and well presented.

As usual everything excellent. The icing on the cake is that dogs are banned!

Usually a descent place to stay outside of peak season with really good rates but I was given and accessibility room meaning it had a wet room and the drain wasn’t fast enough when you took a shower so I had to use a towel to stop the kitchen from getting flooded. Also the room had an ant problem and I literally had to shake them off my towel before I could use it

Lovely clean room and had everything you needed. Staff friendly will definitely go back sometime

kitchen fully equiped and central heating perfect. Very clean and nice smell.

Lovely surroundings and great atmosphere

Sadly a let down. Didn’t realise how near to a motorway, flight path and train track this was so not a very peaceful stay. The lodges had mould and cobwebs in the bedrooms, the radiators in the bathroom and bedroom were not working and bar area seating was quite shabby. We have stayed at Thurnham Hall and Kenmore Club and these were far superior to the Pine Lodge resort.

Lovely lodge. Excellent customer service, any issues were sorted immediately!

No hot water

Lodge was nice, though disappointed to not get much of a lake view. It was mostly clean however floor was not, with debris and crumbs left and sweets under the raised sofa. The sofa itself was rock hard and not very comfortable. The bed was also quite hard but ithe main bed was huge in size. We had an issue with a tanker emptying sewage pipes ain the early hours waking us up leaving the stench of sewage however when it was raised it was dealt with quickly and all staff we dealt with were lovely and helpful. Swimming pool was quite cold, little was done to control those using it however so groups of teens ruined our time there, taking up all available seating, hogging the hot tub and sauna and splashing around. There was no lifeguard to monitor this and several of them had their phones out poolside which I was not happy with.

2nd visit, just as good as it was first time. Excellent.

Room was clean & tidy. The heating was on which was a nice warm welcome to the room. Bed was comfy. Amenities were what we expected.