Most staff are no so friendly. They also charged us 7 Euro for our 2 year-old son for joining breakfast. They didn't notify us that they need to charge him when we entered. They just came with a bill when we were finishing.

Poor wifi connection in room

距離車站有點遠(約15分鐘),但直走就可到大教堂

各種項目都還可以，到車站需要走一段就是，還有某一個櫃台會顯得有點不耐煩......

Simple Room but it is big enough to put our lugguages. But the shower area is very small and only have curtain. It is difficult to enjoy the shower. The hotel is a little bit far away from the train station (about 15 mins walk). Wifi is ok and the staff is very friendly and helpful.

The view is spectacular!!!!!

within 20 mins walk to all main attractions and the view for breakfast is great,room is clean but hotel wifi is weak, no connection at our room but only connect outside

Too bad.The WORST PART is the matress and the bed, it's either too hard or too soft, and felt like an ancient one, made us completely exhausted after waking up(actually i woke up at 3 because of the uncomfortable matress). I could give this hotel a 2~3 points, but the bed and matress fails everything. It should be rated below 3 points and such 3.8 points rating is so. misleading. Location is far away from train station, have to walk ages to get there. Community was decent when we reached Plaza San Marco, but after that we seldom saw any people, and felt not safe at all. Hotel facilities were very old and needs updating. Room was very dark mainly because of too many dust in the lamp. There was a refrigerator in the room and we considered that as a minibar, but actually it's empty, NOTHING inside! Room key was supposed to be managed by front desk when leaving the room but when i come back to pickup my key, the front desk guy who had not met me before just gave me the key directly, without checking anything such as my ID. A TOTALLY DISAPPOINTING EXPERIENCE.

Hotel bem localizado, perto de todos os pontos turísticos, atendimento cordial.

Je n'ai pas aime laisser ma valise a la reception car il n'y avait personne pour verifier.

It is within the Limited Transit Zone so if you drive you have to use a garage service or get fined so add EUR30 to your bill per night automatically. This area of Florence does not have signs screaming at you when you enter the Zone so once you are in your only choice is a EUR90 fine or the garage. If I knew this detail I would have looked for a hotel outside such zones.

En estos momentos el hotel se encuentra en refacciones y no es muy recomendable ir en estos momentos. La limpieza, la atención del personal, y el desayuno excelente

Me encantó la ubicación. Esta cerca de restaurantes, tiendas y como a 15 min a pie de la Estacion de tren. La habitacion bien, todo muy limpio. Tenia un pequeño frigobar, muy útil. Desayuno bastante aceptable por 7 euros. Pan, cafe, jugos, cereal, leche, quesos, jamon, Auque me hubiera gustado q tuviera un poco mas de fruta e incluir vegetales. Pero el area para el desayuno con una vista increible. Muchas gracias por todo !

You get what you pay for. Location was perfect! Close to the everything. McDonald’s is really close by. We didn’t have hot water or a working tv. We were only there 2 days so we made it work. But it was not easy. There was an elevator and they did hold our luggage for the day.

10/10

I had no idea the front desk would be on a floor other than street level, which meant it took a while to actually find it two floors up. The staff seemed charming as was the decor. The room was comfortable and clean. Exterior construction meant some noise and a scaffold outside my less than panoramic view window. Odd. Is the view only on the roof during breakfast? I never made it up there. Coffee bar 24/7 unless you want coffee at 7:30 am. Mysterious. I didn't want coffee at the 8:00 breakfast. I didn't want breakfast at all. I just wanted coffee at the unreasonable hour of 7:30 am. Lastly, when my passport is at the front desk because that's the law, wouldn't it be cool if someone were behind the desk, or at least the passports were secured somewhere. ANYONE can walk around and take anything they want because having someone at the desk at all times is just absurd. Lastly, one charming friendly face on the afternoon of 18 June made the visit positive for me. so, thanks for that conversation, also thanks for the lovely artworks throughout the 2nd floor. - sincerely, Frank O.

Major building works in progress outside, noise started at 07:30 and was like trying to sleep on the runway at Heathrow (wont allow us to upload video!). Shutters removed without warning allowing workmen on scaffold to have unrestricted views into room. Desk staff shoulder shrugged. Overall not great; decor very, very tired. Aimed for arty, missed badly. Description on website misleading. Would not recommend.

Très bien situé, 10mn à pied du centre historique, quartier calme . Personnel au top parking de l'hôtel un peu cher

Great place. Had room with a view. Everything was walkable. No more that 30 mins to even the farthest place we wanted to go. Great location and staff was very friendly.

It was ok, for the price I expected a bit better