The room was ok, staff friendly and helpful, Wi-Fi efficient, breakfast was ok. However I specifically wanted a room with air condition. I kept complaining to them that their air condition isn’t working properly, they gave me the runaround suggesting that it was the impact of the sun on the window that made my room sooooooo hot, they checked the A.C several times, and said it was working, I needed to be patient. I asked for a room change but they were fully booked. Eventually a staff member told me that it was broken and they were working on fixing it. (I stayed there with a fan which was a bad idea because of my allergies, but I had no choice), and Italy is sooo hot by this time of year.
Will I return back there NEVER!