Neville
2.0
/10
13 幾週前評論
Expedia Group verified review
Sadly, this was a bad experience. I booked via Expedia where the hotel was advertising a Michelin trained chef and a restaurant. I travelled solo 145 miles for a two night break purely because of this. Upon arrival, I was disappointed to learn the restaurant closed last year. I expressed this disappointment in very civil tones, explaining this was the only reason for my visit. I asked the owner Stacie if I could therefore cancel my second night and obtain a partial refund for it. Stacie agreed and I wrote my bank account details on the back of my business card.
A month later I emailed her to ask if she was now in a position to refund me as she had promised. No reply.
A few days later, I emailed her again, all in very civil tones. No reply.
Today I telephoned to ask for an update. Astonishingly, this lady suddenly decided it was all my fault and no refund will be issued. Despite her advert containing bogus information, it's all my fault because I should have telephoned as well as dealing with Expedia. The distance of 145 miles had suddenly emboldened her to change her mind, take my money and run.
Sadly, it is apparent this business is struggling from the moment one walks through the door. I have sympathy with that. I have a property business valued at several millions so the financial loss is unimportant. It's the principle. To strike a deal with a client and renege when they have left your office is unprofessional. I'm taking this further.
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