酒店服务差，预定酒店房间自己搞错了，还半夜敲门，不顾及客人是否已经休息，第二天早上发现是酒店错误，也没有任何人道歉

酒店环境不错，值得推荐，但酒店管理一般，睡觉半夜前台服务半夜电话把我们敲醒了，说是房间数错误，不顾周边所有人是否已经睡熟，大声喧哗。第二天早上发现是酒店自己搞错了，也没有任何人来道歉。

落地窗所壞掉，無法上鎖，夜間不敢睡。夜間被不知名昆蟲咬。

Fint hotell , men ikke vert prisen i det hele tatt !!!!! Biffen var alt for j

Our stay has been nice. What saddens me is the trash I saw on the beach. It’s not in front of the hotel but all along the beach. People here don’t respect the beauty they have here enough to put their trash and recycle in the right containers and our oceans and beaches suffer from it.

Excellent hospitality

I stayed here twice on my trip to Sri Lanka. First time with a large group. The hotel is in a great spot on the beach. You can’t swim at the beach plus it’s rather dirty with rubbish. It has beautiful grounds and a pool to enjoy. Food is good, staff are good. Rooms need renovating but clean and functional. No lifts but the staff carry the luggage for you.

Instalaciones muy antiguas y bastante sucias, no corresponden nada con las fotos. El buffet poco variado y mal presentado, mejor ir al restaurante junto a la playa.

Good pool. We all, especially our grandsons, enjoyed the excellent buffets with all their choices. Ideal surroundings to relax in, but near enough to Colombo. Nice shower. Radu particularly helpful

Beautiful hotel. Excellent food and atmosphere at both restaurants. Neighborhood not so great so stay onsite and don’t wander.

Nice hotel but need a maintenance. Leak patches are visible. Customer service on phone needs a training.

Hotel is located in middle or maybe edge of industrial estate. A staff member raises boom gate, obviously labor cheaper than electricity. In fairness other places I've stayed since also seem to have excessive amounts of staff, many just standing around. But what's unique to Pegasus is that you walk through a metal detector to enter the hotel and your bags are put through an airport style x-ray machine. No explanation is given for this. Are they trying to prevent guests bringing in alcohol, is there a threat of an attack? A large amount of staff don't speak English, day receptionist that does needs customer service training and acts like you're bothering her if you approach the counter. Tired having been on multiple flights, my baggage not turning up at Colombo Airport, and just wanting to eat something before going to sleep early, being the only place to get food in the evening on site is a fish only restaurant, I asked for a menu for room service (why was there not one in room?), she tells me, someone will bring one to my room (obviously I wasn't in the room when asking her so why deliver it there?) But an hour goes by and no one ever brought one, I went back and told her, now you'd think that would be the time she'd just go and get one herself, but no she says go back to room someone will come. No one ever came. Staff trail you whenever you go outside, not sure if doing so for security reasons or they want tips as they ask if you'd like them to take your photo...

Our stay at Pegasus was excellent. Staff were amazing and helpful, amenities were excellent. The only area for improvement would be an upgrade to their coffee available for breakfast. Drop filter just doesn't cut it.

Top 👍

xxx

The property was near the beach and has a walking path. Almost all the hotel staff and at the front desk were nice. The choice of dishes at the buffet were excellent. Most of them were delicious. And the staff at the restaurant were very obliging. My husband is a vegan. He had lots of choices and was very happy. But some at the front desk were not very helpful. Check-in were very quick and pleasant. When we wanted a hire a car to a certain time the staff didn’t do anything an then said no car available. And didn’t do anything. We managed to get a car which came to drop passenger at the it.

Staff was excellent

Staff was really nasty and Room wasn’t ready even We was TaKe full Service and 3 People deluxe triple. Never come back to this Hotel and dont recomend for anyone

The facilities were poor and the hotel was very tired and neglected

The staff are friendly and polite. The brrakfast, lunch and buffet is good however can do with few more options. Wifi was a big issue and wifi router had to be installed as there were issues with public wifi. The in room dinning service and house keeping was hit and miss sevice wise. I had to follow-up few times to get our room serviced. Cheers V & J Kolkur .