Hotel is good and service is 5stars

Overall fine. Our room was showing a bit of wear and tear. There were some mosaic tiles missing on the bathroom wall and early signs of mould on the bathroom ceiling. Some of the downlighting in the bathroom and room didn’t work which should have been picked up on a room check. Breakfast was OK but our coffee order was forgotten until we asked again about it. Front desk staff were very helpful.

I was staying there after my daughter’s wedding. My friend checked me in. The room wasn’t ready at 4pm so the porter took the bags to the room. When I came back late to go to my room the receptionist couldn’t find my booking. After a massive disagreement she gave the key to 2 rooms that friends of mine were in. Eventually the night porter took the list of bookings. He saw my name and gave me a key and thankfully my bags were in the room. It was a terrible end to an amazing day. The manager was very apologetic in the morning but I don’t think I’d stay there again.

Fantastic hospitality and customer service. Everyone from check-in to the concierge and room service was absolutely fantastic.

Well situated for walking and access to transportation. Rooms were great and staff very friendly.

Great location, beautiful hotel. The hotel staff went out of their way to make sure your stay is excellent . If they can get it for you they will.

Very clean, excellent service, great Location

Breakfast was fabulous- excellent variety and I love the ordered cooked breakfast

EXCELENT STAFF

Good breakfast selection.

Hotellet är snyggt inrett och rummet var mycket bekvämt. God frukost. Läget är mycket bra med närhet till allt inklusive tågstation, flygbuss och city.

Everything

First trip to Belfast and the Fitzwilliam Hotel helped to make it a brilliant experience. Its was a very short walk from the bus station the airport bus arrives at in Belfast, it was just a short walk to the centre of Belfast as well, in fact we walked everywhere from the hotel. The room and bed were excellent and dining options looked good, breakfast was the only meal we had in the hotel but that was brilliant. Overall a great experience to which we are likely to return to in the years to come.

Fantastic!

😊

Outstanding customer service, comfy room and bed and nice breakfast selections. It is walkable to everything you would want in the fity centre.

Staff were lovely. Room very well equipped and it had a lovely turn down service with chocolates!!

Walkable distance from/to Belfast grand train station, conveniently situated downtown.

The staff at this hotel are an absolute shambolic mess. Nothing works and they delight in maki g every aspect of your stay a nuisance waste of time. Completely ruins the stay and not what you exoe t when booking one of the most expensive hotels in Belfast. The rooms are clean enough and the bed is comfortable.

We had a room on the 8th floor with a view over Belfast. The room was spacious with everything we needed for our 2 night stay. Staff were very friendly and helpful. Breakfast had lots of voice and the hot elements were served to the table. Overall thoroughly enjoyed our stay at the Fitzwilliam and would definitely recommend it.