This place is clean and the staff was very friendly. It was.a great location for us. 20 minutes to Victoria and 30 minutes to Sydney and Butchart Gardens. The food was good. The bar was OK. The TV stations were very limited. Hot tub and pool were great. The steam sauna would not stay hot.

Nic

Hotel was as advertised. Room was clean and bed comfortable

Free morning coffee, room was big and spacious, loved having the deck, but it was quite noisy due to traffic. Staff was helpful and friendly.

Room was very clean, small pool

Clean room and staff amiability!

Perfect.

Hallways smell very strongly of perfume. Entered room, it smelled musty. It eventually disapated. Beds comfortable. High traffic noise. Not enough plates and utensils for 5 in suite. Only for 2. Price was a little high. Over 300 for a Friday night. First day, got locked out of our room for an hour because keys didnt work Zero compensation for the trouble.

The hotel itself is fine, it's in a convenient location, but also a very busy shopping area and it overlooks Costco. The rooms and amenities were all good. It was clean, the bed comfy, the hot tub and pool were nice. The restaurant experience was less than ideal. They clearly didn't have enough staff. It took our party of 7, 3.5 hours to get our drinks and food. Thankfully we didn't need to be anywhere or we would have had to leave. I don't think I would stay here again but it served it's purpose.

Yes

Giving 4stars in amenities as the saunas felt unclean. All the rest are excellent!

Clean room and staff was friendly upon arrival!!

all great but no hot tub last day

Room had hair in the tub and sink was dirty. Something sticky on bathroom floor. Parking is free and that’s great. Check in was easy. Not impressed that it was $250/night for a dirty room though.

Shower was not well cleaned and carpets smelled. Parking was good, wifi was intermittent and instructions were not provided. There is a restaurant, food quality was disappointing.

Night manager illegally asked to login to online banking to confirm identity has already been escalated

Easy parking. Clean pool and gym. Friendly staff

Hotel is lovely

Excellent

We stayed in room 118 on the 1st floor. This room had 2 queen beds, small kitchenette and a large balcony. The a/c was noisy but worked well. There are lots of windows in the unit. Poor soundproofing as traffic noise was loud. The bathroom was spacious. The staff at the front desk were very helpful and friendly. A lovely housekeeper we met in the hallway was very sweet and friendly.