The Chiang Mai Plaza has a beautiful lobby with great antiques displayed all over the first floor. In the evening, they have some very nice music played with traditional Thai instruments for a couple hours. The pool is very nice and the breakfast quite nice. The furniture is quite old but attractive if you like that type of atmosphere. I do. However the hotel lacks the hospitality that a great hotel always has. I travel in Thailand once to twice a month and the Chiang Mai Plaza is the only place that has refused to give me a double bed, even when requested beforehand. Probably for the same reason, I and other customers have had to wait 20-30 minutes or longer to check in. Both these reasons are enough to drive customers away to more modern and friendly hotels. Because I like the older furnishings, the lobby and the pool, I visit this hotel fairly often however, be aware that there are customer service and most likely management problems with this place.