Clean room,nice location

We lived in this hotel in 2023 summer, we loved it as the rooms were cozy and provided good breakfast. So we decided to come back again in 2025, the receptionist lady was rude and we were being told that we reserved the " budgeted room" in the front desk. We reserved the standard room!!! The staffs there are generally not helpful. I sent email to them for confirm the bookings, nearly no reply. We loved the breakfast provided in 2023, but the food now are not fresh with limited variety. Some customers complaint to the manager there. We were disappointed about the services provided.

air-con was down for 4hours+, when I talked to the reception counter, the man was so rude , he just repeatedly said it would be fine after 10mins and ignored me without looking at me. the air con in fact was not working well in the next day, just fan was working, temp was high. really bad

Convenient location, clean room, polite staff. We had a good time here!

Good location that near the Earl’s Court underground. New, very clean and tidy.

The location was good and the room was clean, but for the good things about this hotel, that's about it. During the stay, there was no hot water at 10:00, until we called the reception. However, they just said we were being stupid and not pressing the button. Not only that, they hung up on us during the middle of the conversation. Terrible service. And to make matters worse, they wasted 3 hours trying to put it right but by that time it was 1:00 when the shower got hot water. The same thing happened tomorrow, and it was horrible.

Extremely hot because room was way overheated in March. Very noisy in the morning with workmen in the room above me. Room wasn’t well cleaned.. dirty socks left under the chair. The lighting system was not user friendly. The room looked nice enough but there were a lot of impediments to good sleep.

Very clean, comfy bed, great location near the station

Nice room. Close to the tube. Some shops in the area.

Hotellin sijainti on erinomainen. Hyvät liikenneyhteydet ympäri kaupunkia. Huone oli siisti, mutta äänieristys olematon. Yhden hengen huoneesta ei ole minkäänlaista näkymää ja oma huoneeni oli kerroksessa -1. Huoneessa oli pieni jääkaappi ja vedenkeitin, siitä plussaa. Hotellin henkilökunta oli ystävällistä ja palvelu oli hyvää.

We stayed as its good location for come alive.

Das Zimmer war sehr sauber und sehr klein (Deluxe). Es gab leider keinen Schrank, nur ein offenes Regal mit einer Kleiderstange und vier festen Bügeln. Man kann im Grunde nur aus dem Koffer leben. 2 Koffer sind dann schon schwierig unterzubringen. Das Fenster war leider nur einen Spalt breit zu öffnen (waagerecht) und konnte nicht festgestellt werden. Das Wlan funktioniert einwandfrei. Das Frühstück war okay-englisch + div. Blätterteiggebäck/ Croissants, 2 Sorten Toast, gek. Eier, Kochschinken, 2 Sorten Käse, Marmelade, Obst, Müllerjoghurt mit der Ecke, Tomate, Gurke, Filterkaffee, 4 Sorten Beuteltee, 2 Säfte, Milch, Cerealien…

アールズコート駅から近い事と高級住宅街のため町は綺麗です。客室はシングルルームに泊まったので大変狭かったが、清潔でした。

Great location, rooms were clean and modern with a great shower

We loved everything about this hotel! Location is excellent, situated just a few meters from the Piccadilly Line which is THE perfect line for all the London landmarks. Room was cosy and comfortable and absolutely spotless. Excellent and quality breakfast with fresh fruit, bacon, sausages etc.. The building is very pretty, outside and inside decor is very sleek and modern. Bedding is very comfortable, easy to use air-con, underfloor heating in the bathroom, and of course the kids adored the tv in the bathroom😁. Everything you need on the doorstep. We will definitely come back to this hotel next time we come to London!

Buon hotel di recente ristrutturazione. Camere grandi per gli standard di Londra. Vicino alla metro e con diversi ristoranti in zona. L'unico difetto era la stanza nel seminterrato.

It was faultless!

L

いつも部屋が綺麗でとてもよかった

This is such a lovely hotel with the perfect atmosphere. Nothing to improve. We look forward to staying again soon