We lived in this hotel in 2023 summer, we loved it as the rooms were cozy and provided good breakfast. So we decided to come back again in 2025, the receptionist lady was rude and we were being told that we reserved the " budgeted room" in the front desk. We reserved the standard room!!! The staffs there are generally not helpful. I sent email to them for confirm the bookings, nearly no reply. We loved the breakfast provided in 2023, but the food now are not fresh with limited variety. Some customers complaint to the manager there. We were disappointed about the services provided.

air-con was down for 4hours+, when I talked to the reception counter, the man was so rude , he just repeatedly said it would be fine after 10mins and ignored me without looking at me. the air con in fact was not working well in the next day, just fan was working, temp was high. really bad

Convenient location, clean room, polite staff. We had a good time here!

Good location that near the Earl’s Court underground. New, very clean and tidy.

The location was good and the room was clean, but for the good things about this hotel, that's about it. During the stay, there was no hot water at 10:00, until we called the reception. However, they just said we were being stupid and not pressing the button. Not only that, they hung up on us during the middle of the conversation. Terrible service. And to make matters worse, they wasted 3 hours trying to put it right but by that time it was 1:00 when the shower got hot water. The same thing happened tomorrow, and it was horrible.

Super convenient to Earls Court tube. Spotlessly clean room. Very comfy bed. Great shower! Great facilities. Friendly staff. Fantastic value for money

Important: The bathroom door in my single bedroom did NOT close into the doorframe. Didn’t bother me that much because I was alone but don’t book if you’re traveling with others. Other cons: Bottom floor (-1) had odd smell. No natural light options because curtains can’t be pulled back and the view outside is a bunch of dirt and junk. The room was uncomfortably cold. The room guide mentioned the bathroom floors cojld be heated, but the thermostat outside the bathroom did not work. Room service entered when I was gone without me knowing which was odd. Should have left a note or gave me a heads up. Dropped off my luggage and after checking in, had to go back to the main building and drag it myself to my room. Pros: Great proximity to Earls Court Station which is about 2 minute walk away. Pret a manger, Burger King, Starbucks, and other food options are nearby along with a Boots Pharmacy that makes grabbing food and items very convenient. Exterior looks great. Bathroom had a nice luxurious, clean look.

Kändes lite som en fasad. Var nytt och fräscht, nyrenoverat. Men sängarna var hårda, kuddarna likaså, iskallt i rummet. Frukosten hade ett väldigt litet utbud, tyckte personalen kändes nonchalant. Flera i personalen stod med mobilen och en stod och sminkade sig i frukostsalen vid en spegel när vi åt.

Room was very small, place was like a prison.

The room was clean and comfortable, but this year I had issues with the air conditioner I never got resolved and the refrigerator didn’t work. Some days the housekeeping left a bit to be desired (no clean coffee cup, one day it was not done at all). Also, as a single woman, I wasn’t happy being placed on the ground floor, right next to the elevator, things that I wish the hotel would consider for the safety of their guests.

Rommet var mindre enn på bildet. Fint å oppusset rom. Med nytt bad. Sengen var ubehagelig har, å hodeputene var helt flate. Ellers var alt som det skulle. Fin beliggenhet. Lett å komme seg inn til «byen» med t-bane. T-banestasjon 2 minutter unna.

The hotel is located in a unbeatable position very close to Earl's Court underground. Despite the check in time was at 3pm, we had the room ready only at 3.30pm because my request of single beds was not considered. After all, all good.

Transport access very good.

Had nice two nights stay with my family of three. The staff is friendly and well service oriented. The room was nice and clean, not super modern but in ok condition. I just wish the beds was a bit more comfortable. The location is very good, quiet at night and close to many restaurants as well as an underground station. An option well worth considering for a few nights in London.

Excellent

I was positively surprised with the hotel. The staff was very helpful and the infrastructure very modern.

Close to the town centre. Handy to underground Room clean and comfortable

Good

Virkelig pænt værelse og badeværelse, omend ikke så stort, så var der alt man kan forvente. God og lydsvag aircon, fine toilet artikler, dejlig seng og god føn. Endda makeup spejl med lys. Centralt for tuben.

スタッフの方が親切で、片言の英語にも丁寧に対応していただけました。24時間フロント対応でした。アールズコート駅も近く、近隣ににM&S foodがあり、とても便利でした。次回のロンドン旅行の際も利用したいホテルです。