Great hotel. Clean. Friendly staff.

We had a group of 11 saying while on a hen do. The receptionist Jackie was so helpful and welcoming! The rooms were as described and advertised, cleaned well every morning. The pool was great as there was lots of choice of sunbeds throughout the day there was no rush in the morning. The bar was great for drinks however the food service was mixed- on some occasions it was made and brought out quickly however on multiple times there was a mix up of the orders and who the food was given to when made. The breakfast was reasonable and the staff friendly. Only let downs were we requested rooms together but wasn’t able to arrange this and the rooms walls were very thin so throughout the night when people were coming past or talking in the corridor then it would all be heard in the room. Would recommend for groups of hens or birthdays.

Overall this was a great value hotel situated between old town and new town (both within walking distance). The rooms were cleaned everyday with fresh towels and breakfast choices were varied. There is a supermarket approx. 2min walk down the street.

There was nothing too far away. Shops, bars and places to eat. All within a 5 min walk.

The reception lady was so lovely & Helpful & the breakfast was nice 👍

We love staying at the hotel staff are very friendly and the food is great. Local to clubs and pubs but not in the middle of it all a really good stay. Till the next time.

This hotel is a short walk to virtually anywhere you want to be. Bars are not too close which is great for a good night's sleep. Plenty of options for bars nearby. And the old town is approximately a 20 minute none strenuous walk away. Plenty of sun loungers to top up your tan top.

Breakfast was ok what you expect at a buffet breakfast! Pool was beautiful and no rush for sunbeds which I loved! Staff were all lovely and helpful! Perfect location for the beach, shops and the strip! However far enough away where no noise disturbs you! We will be back next year!

Very clean hotel, good size rooms, comfy beds and all staff were friendly, would stay again 100%!

Clean quiet and in a good location

Nice hotel and staff better air on needed in rooms would make it bettrt

Classed as a four star but did not have coffee making facilities, no iron and no bottled water. The breakfast and dinner was as good but it felt like you were in a canteen and not a hotel diner.

This property is fantastic 5 star food, service was excellent, Jackie and all the staff were very helpful and friendly. Would definitely recommend this hotel.

Excellent value. As part of a stag group we wanted to be near the strip but didn't want to be involved in the mayhem at the hotel and this suited perfectly

Wonderful Stay at Castilla!!! Can’t stress enough how helpful, kind, and attentive all the staff is. Thank you Castilla crew for making my mother and I have a great stay in Benidorm.

Good points was location, Hotel was clean, no charge for room safe.bad points were €7 charge for sauna, freezing cold pool that nobody went into,and at weekend noisy stag party in my level making a lot of noise at 4 am, otherwise a quiet hotel, staff were friendly.

Good value for money, staff were excellent. Breakfast was good. Location was good but still noisy in the evenings/, early hours of the morning.

Hotel in perfect location for both quiet and busy area and within walking distance of beach Staff are chatty and very helpful Room cleaned every day Breakfast is the best I have had in Benidorm and breakfast chef is amazing and will make fresh eggs and pancakes without being asked, definitely would return

sehr spanischer Benidorm-Bunker. Für mich eine top Lage und sehr netter Service, Frühstück ist OK - aber halt alles nicht sehr gemütlich.

The property was perfect for my stay. Great location, hotel was really good, the rooms were very comfortable with great air conditioning and facilities..