The location is very convenient Walking distance -10 minutes to Victoria coach station , Victoria train and underground station. To Buckingham Palace is 20 minutes. The breakfast is simple but good. Staff are nice.

This is the worst experience with Expedia! This cannot be categorised as hotel, it shall be under motel! Totally a deception. Everything is old and not clean- the TV is not working, the hairdryer is dusty and sticky, no air con, the shower room is in poor condition whilst the shower room tap is in weird and unfriendly design that you have to push & twist open very hardly to the maximum volume to keep water warm/hot (even the staff cannot do it successfully every time) however the drain is not okay to take such a big water splash that the shower room will be in flooding. You can only be quick to rush to finish the bath, or you will have to keep experimenting the tap on&off to ensure hot water coming out again. This is NOT yet the worst part! They went into our room for housekeeping on the other day which we did not expect! There is no a room sign “do not disturb” for us to hang outside, while it’s weird for a budgeted hotel to come in and do housekeeping while we are staying 2 nights only. Privacy is extremely important, as well as the hygiene! On the 2nd night (after they did their so-called housekeeping), we found bed bugs on our bed!!!! Can you imagine how a disaster when we are travelling with the kid? We have to rush to laundry to make sure the bed bugs will not breed on our stuff! I will NOT recommend anyone with kid to come and I think Expedia should blacklist this hotel to avoid those tragedies happening again on all travellers.

Free vendor machine, staff is nice

The room is pretty small

睡覺的地方。

距離維多利亞車站約10分鐘路程。沒電梯，選擇地下一樓的房間，霉味很重，只有暖氣沒有空調(冷氣)，只能開窗通風。可寄放行李。

Very nice staff, the place is so good

Nice and helpful people. We booked two single bedrooms which is in the second floor, but it’s hard to carry two big luggage to go upstairs, finally they let to change a room at ground floor which has a better bathroom and quiet too.

We checked out after one night without any refund for the remaining 7 nights. All the service, equipment and environment are terrible. No one opened the heating before we checked in. As a foreigner who came to London for the first time, we didn’t know there was a heating. There was no hot water in the shower. After we complained, the staff opened the heating, but we already had a cold night and caught a cold. The bed was not clean and smelly. The double bed was too small to bear two adults. The bathroom was too narrow to turn round. In a word, it was a horrible experience in the hotel. 我们住了一晚就退房了，剩下7晚也没有退费。所有的服务、设施和环境都非常糟糕。没有人在我们入住前打开暖气。我们作为外国人第一次到伦敦并不知道屋子里有暖气。洗澡也没有热水。第二条我们投诉后，店员才为我们打开暖气，但是我们已经冻了一晚并且感冒了。床也不干净还有味道。双人床太小根本睡不下两个成年人。卫生间也很窄转不开身。总之，这家酒店体验非常糟糕！

在这里住了两晚。酒店在西敏区，位置不错。房间比较宽敞，但是卫生间真心小，提供毛巾、电吹风机，其他就没有了。电源插座只有一个。提供英式早餐，每天都一样。据店员说wifi设备正在维修，时好时坏，我们四个人中只有一人能连上。些设施简单也就算了，没想到老公晚上睡觉被臭虫咬，看着一个个红肿的大包，心疼死了。有照片为证。最后一张照片上发现的是我们已经离开这家酒店第二天起的包，估计衣服上沾了虫子，全套换下来密封带回家消毒驱虫。

We booked here for its convenient location, and had expected (based on numerous reviews) a place in poor condition. But that wasn't our experience at all - instead our room was clean, bright and in good shape. Obviously the hotel has recently undergone refurbishment, which is a relief because the reviews were dire! We needed to check out at 6:30am to catch our train so can't comment on bteakfast, but certainly the hotel was better than we expected. The room had a fan too, which we were grateful for (we were in mid heatwave).

We thought that, for Central London, the price was very reasonable, especially with breakfast included. The building is dated and tired, but the bedroom was clean and tidy. No Aircon, but a fan was provided on a very hot night. Staff very friendly and helpful. No dinner but a Nicholson pub and Victoria station just metres up the road. Very handily placed for London's attractions.

Reception staff were friendly. Communal areas very shabby and dirty. Room was supposed to have climate control but only had 1 small fan. Sash window was broken so wouldn’t stay open (not good when on the 3rd floor in 30c heat!). Room was grubby, stains on bedding, walls and carpet. Only 1 pillow for the single bed and it was barely thicker than the pillowcase! Inside of shower and toilet were clean but rest of the bathroom dusty and grubby. Breakfast was very weird, dirty tables and sauce bottles. No menu and rude staff. All in all, not a great stay, defo would not return or recommend.

The room was clean and was ok for the night I stayed, although the door was a bit tricky to lock fully. What I didn't like was having to hand my room key over when I left the hotel. I disliked it even more when I came back to collect my key & I just said the room number and wasn't asked for my name to confirm if the key is actually mine. This posed a safety risk whereby someone could potentially say a room number and be given unauthorised access to a room.

Correct for the price

L hotel est bien situé et le personnel reste discret . Le petit déjeuner est plutôt simple mais le service est sympathique. Le prix de la chambre est élevé par rapport les prestations. . Les chambres sont propres les serviettes sont chargés tous les jours . Le seul problème se sont les escaliers il y a 4 étages pour les personnes à mobilité réduites il faut le signaler à la réservation car il y a des chambres au rdc . Une epicerie juste en face .

This is a typical, old hotel in very convenient location for Victoria station, bus station, Buckingham palace, restaurants, cafes, pubs and shops. No lifts and narrow staircase, as we expected. The hotel is being renovated and this impacts the maintenance and cleanliness. Our room was below street level, which made it quiet and cool during a heatwave. Bed was comfy and we slept soundly, with very little street noise. Bathroom was in need of some repair but it was suitable. The staff were excellent and helpful. Price was inexpensive for such a convenient location, reflecting the current condition of the premises.

O hotel é muito bem localizado mais é antigo estão passando por uma reforma nos colocaram em um quarto antigo e nós pedimos para trocar e eles prontamente nos trocaram e essa novo quarto estava muito bom tudo novo, se for no inverno ok verão é bem complicado pois não tem ar condicionado e é muito calor. 6,5/10

El personal fue muy amable y atento siempre,el vuelo nos lo cancelaron pero ellos nos buscaron otra habitacion y nos quedamos un dia mas.algunas habitaciones no estaban actualizadas pero por el precio y el lugar esta bastante bien. No hay ascensores y hay que subir escaleras pero la mayoria en el area son así, la dama de la cocina es exelente en servicio.

Firstly I can't fault the staff. They went above and beyond to help when we had issues beyond their control. Best thing about our stay. Unfortunately we had a number of issues, meaning that during our stay we slept in 2 different rooms. Broken TV. Blocked sink. Radiator stuck on (it was a sweltering day)-unable to open the window due to the noise outside. Missing clothes rail in wardrobe. Poor WiFi. Shower impossible to get a usable temperature. Fire control panel beeping outside our room 24 hours. Poor breakfast. Forgotten about at breakfast. Whilst the hotel is clearly undergoing some refurbishment, it'll be a long while before I'd dare stay again. Area wise it was extremely convenient for Victoria and some lovely shops just round the corner.