The location is very convenient Walking distance -10 minutes to Victoria coach station , Victoria train and underground station. To Buckingham Palace is 20 minutes. The breakfast is simple but good. Staff are nice.

This is the worst experience with Expedia! This cannot be categorised as hotel, it shall be under motel! Totally a deception. Everything is old and not clean- the TV is not working, the hairdryer is dusty and sticky, no air con, the shower room is in poor condition whilst the shower room tap is in weird and unfriendly design that you have to push & twist open very hardly to the maximum volume to keep water warm/hot (even the staff cannot do it successfully every time) however the drain is not okay to take such a big water splash that the shower room will be in flooding. You can only be quick to rush to finish the bath, or you will have to keep experimenting the tap on&off to ensure hot water coming out again. This is NOT yet the worst part! They went into our room for housekeeping on the other day which we did not expect! There is no a room sign “do not disturb” for us to hang outside, while it’s weird for a budgeted hotel to come in and do housekeeping while we are staying 2 nights only. Privacy is extremely important, as well as the hygiene! On the 2nd night (after they did their so-called housekeeping), we found bed bugs on our bed!!!! Can you imagine how a disaster when we are travelling with the kid? We have to rush to laundry to make sure the bed bugs will not breed on our stuff! I will NOT recommend anyone with kid to come and I think Expedia should blacklist this hotel to avoid those tragedies happening again on all travellers.

Free vendor machine, staff is nice

The room is pretty small

睡覺的地方。

距離維多利亞車站約10分鐘路程。沒電梯，選擇地下一樓的房間，霉味很重，只有暖氣沒有空調(冷氣)，只能開窗通風。可寄放行李。

Very nice staff, the place is so good

Nice and helpful people. We booked two single bedrooms which is in the second floor, but it’s hard to carry two big luggage to go upstairs, finally they let to change a room at ground floor which has a better bathroom and quiet too.

We checked out after one night without any refund for the remaining 7 nights. All the service, equipment and environment are terrible. No one opened the heating before we checked in. As a foreigner who came to London for the first time, we didn’t know there was a heating. There was no hot water in the shower. After we complained, the staff opened the heating, but we already had a cold night and caught a cold. The bed was not clean and smelly. The double bed was too small to bear two adults. The bathroom was too narrow to turn round. In a word, it was a horrible experience in the hotel. 我们住了一晚就退房了，剩下7晚也没有退费。所有的服务、设施和环境都非常糟糕。没有人在我们入住前打开暖气。我们作为外国人第一次到伦敦并不知道屋子里有暖气。洗澡也没有热水。第二条我们投诉后，店员才为我们打开暖气，但是我们已经冻了一晚并且感冒了。床也不干净还有味道。双人床太小根本睡不下两个成年人。卫生间也很窄转不开身。总之，这家酒店体验非常糟糕！

在这里住了两晚。酒店在西敏区，位置不错。房间比较宽敞，但是卫生间真心小，提供毛巾、电吹风机，其他就没有了。电源插座只有一个。提供英式早餐，每天都一样。据店员说wifi设备正在维修，时好时坏，我们四个人中只有一人能连上。些设施简单也就算了，没想到老公晚上睡觉被臭虫咬，看着一个个红肿的大包，心疼死了。有照片为证。最后一张照片上发现的是我们已经离开这家酒店第二天起的包，估计衣服上沾了虫子，全套换下来密封带回家消毒驱虫。

O café da manhã é incrível e muito bem servido. As atendentes responsáveis pelo café também são muito acolhedoras. Me senti muito bem. A recepção também é bem cortes. O local é próximo de tudo e perto de uma estação de metrô. Chegamos de madrugada e andamos da estação Victorya até o hotel tranquilamente. A cidade é simplesmente um conto de fadas. Com certeza me hospedaria novamente.

Good area but a lot of steps

Staff are friendly hotel room very rundown not clean. Breakfast was not good tasted awful.

Das Hotel ist für den Preis echt gut. Das Personal ist extrem freundlich und auch wenn es etwas zu bemängeln gibt, tun sie alles um den Gast zufrieden zu stellen. Es hat uns gut gefallen

We booked a room for 3 people which came up a really good price for the area. The hotel was easy to find and the guy at checkin was nice and friendly. Our room was downstairs, it had a double and single bed in it, the room and bathroom were clean however the overall room just looked tired and needs a bit of a freshen up and refit, not all the above bed lights worked and paint was peeling off the walls. There is no kettle in the rooms however there is a drinks machine in the hallway as you come in where you can get a free hot drink or hot and cold water. My main issue is the shower didn't work, it was over a bath and you were supposed to lift up the button to make the water come out of the shower head but it was impossible. Not too much of an issue for a 1 night stay but I wouldn't have been happy if I was staying longer. Breakfast was ok and a bit of a bonus for the price we paid. The staff serving were nice and friendly too. Overall I would stay here again for an overnight stay, the area is nice and very close to Victoria station for trains/buses and tubes.

Las alfombras de todo el edificio y de las habitaciones estaban muy sucias, el piso de madera de la habitación tenía calvos salidos y crujia por todos lasdos, el baño era diminuto, y la zona de la ducha media menos de 80 x 60cm...

Clean rooms, staff lovely, perfect location, just needs to be refurbished, very reasonable price for London, free breakfast was small but really nice

Needs some updating, no hot water

Hotellet var under upprustning, vilket gjorde att det fanns byggmaterial odyl i de redan smala korridorerna/trapporna , dåliga fönster vilket gjorde det högljutt, och att vissa rum var slitna, hårda sängar...Matsal i källaren för frukost, vilket kunde ha ett bättre utbud. Men personalen trevliga och hjälpsamma. Läget bra. Ca 10 min från Viktoria station. Promenadavstånd till Buckinghampalace.

Det bedste, man kan sige er, at der ikke var bed bugs! Værelset lignede noget, der var løgn. Vi boede på værelse 23 ved siden af receptionen, og det lignede noget, der sidst var sat i stand i 70’ernes OMG! Morgenmaden var i et lille ulækkert lokale i kælderen. Personalet var dog søde. Kommer aldrig tilbage!