Staff was very welcoming and polite. The room was an utter disaster. Dirty walls, smashed door, ripped ceiling, tilted room especially the beds (our kid felt out of bed so tiled), black spots in bathroom, mismatched furniture, big gap under the door (10cm) and the chairs so dirty we where to disgusted to sit on it. The stairwell smelled of chlorine and the hallway was broken in may places. Also the grand entrance where on the ceiling the paint is falling off only held by spiderwebs. Mayor renovations needed!

This hotel was the worst one I have ever stayed in, I expect that it's an Old building, but the overall state of repair is shocking, when you exit the elevator to any floor you see white flakes of paint and wood at every opening, this I deduced was the wood work of the doorway, which was being battered by the wheeled baskets ,that is used for transporting the bed clothes and other parafenalia to and from the rooms, the windows were ill fitting and drafty the door was as if the norm was to prise it open with a screwdriver. The management should prioritise inspecting the place and ensuring that Old doesn't have to mean TATTY.

The pictures on hotels did not reflect the room . Apparantly the pictures of the standard room on hotels were of a suite . Although the staff tried their wasn’t availability . The hotel is tired and dated .

Booked 2 rooms both not very clean, Need a good scrub

overall cleanliness terrible Letter of complaint sent Resaurant coach parties and other guests are cramped into small area lager area as per advert picture is not in use

Stayed at this hotel previously, you get what you pay for, location great car parking nearby for £9 for 2 days,if you expect 4 star don't book it but for a value break its spot on.

The hotel was lovely, however the room itself was pretty tired decor wise, and quite cluttered. Extra pillows and milk / tea etc had to be requested from Reception. The hotel lounge was good value during Happy Hour but charging 80p for a dash of lime in lager was very steep I thought

Great beach view

For an older property, you will expect some flaws and these are generally minor overall. The entrance, stairs and communal areas are well presented, were clean and smelled clean. The room we were in (203) was in a good condition overall, but was showing its age in some places. The windows are painted closed, but are single glazed, so transmit all outside noise. The curtains do not fully block out of the exterior hotel lights (which are on all the time from what I could see) The rail in the wardrobe was on the floor of the wardrobe as an ironing board and desk fan had been stored in there. The bedding was clean, but there were blood stains on the actual pillow itself. A great hotel for its location and price point however. Have stayed here previously and would stay again.

Gorgeous hotel, I will definitely stay again. My children and I enjoyed being here. The bar/lounge is great as is the impressive reception. Really good food and service from staff. Our room was a little bit dated but did not faze us. As the beds were super comfy and we had a bath and shower which was good. Overall had a great experience.

Tidy hotel bit dated deco but apart from that good hotel good location . Comfy beds spacious.. would recommend staying here ..

For the price we paid, this was excellent! The hotel is stunning when you walk in, the rooms were nicely decorated, if a little grubby but we weren’t expecting 5*. The beds were really comfy. I’m not sure what the rooms would be like in summer as there was no heating or air conditioning and windows didn’t open much. The bars ares were excellent too! Staff were really nice, didn’t seem the best trained in hospitality, which surprised me for a Britannia Hotel but still, we weren’t put off - maybe some staff had called in sick and they were covering? We’d definitely return.

Yes, I had to crane my neck to the left practically out the window to see a small section of the beach.

Unclean and run down. Breakfast tasted cheap for £38 for 2 adults and a toddler. Strange setup and nothing like what was advertised. Extremely heavy and fast shutting doors, no good for little fingers in a family bedroom.

Internet was ok didn't use the hotel pool what staff we saw were ok.

Nice large beach view room.

Was lovely as always

Lovely hotel, it was very quiet, given it was March but a 25 minute wait for someone to come and serve in the bar seemed excessive- just didn’t seem to have staff about the place. Beach view was great and room very big. Great location if you can find a spot to park your car.

The room was spacious and clean, though the bed was tilted due to the floor so my other half didn’t get a great night sleep as felt like he was about to fall out of bed. The bathroom though dated was clean, however would have liked to have had the small bottles of shower gel / hair shampoo that was advertised in the room description, instead had 3 small pieces of wrapped soap but we went to the local shop and bought what we needed . The breakfast was really tasty however it would have been more perfect if it was warm. Cold egg and bacon on Saturday morning, it was still tasty so didn’t ruin it. We really enjoyed the entertainment in the lounge though was confusing when each time we bought the same drink the price varied by a couple of pounds at a time. The male staff were really nice however the female blonde receptionist could have smiled at least once, felt like it was a chore giving us the directions of where to park. I know she would have had to tell everyone that walks through the door which can I appreciate be tedious, however if you’re in customer service you need to at least pretend you want to be there. Apart from that, we had a really good stay and would definitely recommend

Lovely room with extra large bed and lots of space plus extras ie fridge, coffee machine, safe. Clean room & bathroom but the odd small cobweb on the ceiling.