Nice property and lot of amenity, but you stock with their restaurant, no other option as it is middle of nowhere

Overall, we had a good stay, but there were a few disappointing aspects. The swimming pool was the main issue. There are two pool areas, but one was not really usable because the water was too cold for the season. The staff suggested using the smaller pool instead, but it was extremely small. In my opinion, it would be much better if they converted it into a hot tub or jacuzzi, which would make the experience much more enjoyable. We also booked a facial treatment, and unfortunately it was one of the worst spa experiences we have had. The treatment was very rough and did not even include proper moisturizing. I complained about it, and fortunately they did not charge me. However, we still had to pay for my husband’s treatment, and he was not satisfied either. Considering the quality of the spa services, I feel the prices are too high. It even made me question whether the spa staff have the proper qualifications or licensing. That said, aside from these issues, everything else was very good. The restaurant was excellent, and the room quality was also very good.

Incredibly beautiful property. The spa experience was one of the best I've had in a very long time. Rooms were very comfy and spacious. The TVs are not smart TVs by default, but when I called they provided me a Chromecast with no issues. At times service was a little bit slow and the lunch menu was very limited. Overall, very positive experience

Rooms were amazing, location to Ollantaytambo was superb, food was out of this world - site was amazing to walk at night.....wish I could have had stayed longer--like years longer!!!!!

We got a room in the old 16th century hacienda, and it was magnificent with tall ceilings and even a fresco. Everything was true luxury and beautiful. Perfect place to adapt to the altitude and recover from jetlag. A pleasant surprise was the restaurant with a comprehensive selection of Peruvian and international dishes. We stayed at the hotel for 3 nights and went to the restaurant all 3 evenings - everything was very delicious. We also got very nice couples massage at the spa. Special thanks to the restaurant waiter Joseph and spa therapists Cristina and Yodelina.

Spa was very relaxing, superb breakfast.

Excelente

Very good

Muy bueno… le falta una remodelación… pero la amabilidad y el lugar muy buenos!

Nice place overall, helpful staff and clean premises

The staff was great! Very helpful and was on top of anything you required. They where also amazing at helping secure any transportation needs for any travelers that may want to explore the areas around.

Nice people ,clean and friendly,

Yes, the room was clean and staff were very nice. I liked the situation of the hotel with the Andean mountains surrounding it. I had a porch on the ground floor and a peacock and his partner came to visit me. I liked that very much.

Colonial room which we were given was very small and dark. No view, window faced a wall.

Great view!

A charming property in an idyllic location. Spa and restaurant teams very hospitable and welcoming. Concierge very friendly. Pool was cold, hot tub barely warm- these facilities could be improved since the location isn't really close to anything so you want to be able to enjoy the property. Our first room was great. Unfortunately, the 2nd morning there was a leak in the roof. The moved us into a significantly upgraded room, which was nice, except that night we discovered bugs were somehow getting in and the room was swarming with little gnats and a big hornet. When we asked to move again, the experience/service wasn't great- excuses were made, they tried to talk us into waiting while the room was cleaned, even after we showed them pics of every surface swarming with 100's of bugs. It was a great inconvenience, kind of ruined our last night when we were exhausted after a full day tour. I was disappointed the last day wasn't comped or at least substantially discounted since it really wasn't a great last night. The first 2 nights were ok though, room was as advertised.

Gran entorno, muy cuidado

Our stay was a dream come true. The hotel facilities feel like staying in a museum, full of history and beauty. The staff went above and beyond, Lucia the concierge made sure we were taken care of, she went above and beyond to make our stay unforgettable. The servers at breakfast and dinner were so kind and offer us off menu items and never stopped asking if we needed anything else. The location of the hotel is perfect to enjoy beautiful landscapes and a peaceful atmosphere. The spa is amazing!! Totally recommended any of the treatments! Overall if I can give 10 stars I would!

Le personnel et la location

The best place with the more considerate and kind staff