Nice place overall, helpful staff and clean premises

The staff was great! Very helpful and was on top of anything you required. They where also amazing at helping secure any transportation needs for any travelers that may want to explore the areas around.

Nice people ,clean and friendly,

Yes, the room was clean and staff were very nice. I liked the situation of the hotel with the Andean mountains surrounding it. I had a porch on the ground floor and a peacock and his partner came to visit me. I liked that very much.

Colonial room which we were given was very small and dark. No view, window faced a wall.

Great view!

A charming property in an idyllic location. Spa and restaurant teams very hospitable and welcoming. Concierge very friendly. Pool was cold, hot tub barely warm- these facilities could be improved since the location isn't really close to anything so you want to be able to enjoy the property. Our first room was great. Unfortunately, the 2nd morning there was a leak in the roof. The moved us into a significantly upgraded room, which was nice, except that night we discovered bugs were somehow getting in and the room was swarming with little gnats and a big hornet. When we asked to move again, the experience/service wasn't great- excuses were made, they tried to talk us into waiting while the room was cleaned, even after we showed them pics of every surface swarming with 100's of bugs. It was a great inconvenience, kind of ruined our last night when we were exhausted after a full day tour. I was disappointed the last day wasn't comped or at least substantially discounted since it really wasn't a great last night. The first 2 nights were ok though, room was as advertised.

Gran entorno, muy cuidado

Our stay was a dream come true. The hotel facilities feel like staying in a museum, full of history and beauty. The staff went above and beyond, Lucia the concierge made sure we were taken care of, she went above and beyond to make our stay unforgettable. The servers at breakfast and dinner were so kind and offer us off menu items and never stopped asking if we needed anything else. The location of the hotel is perfect to enjoy beautiful landscapes and a peaceful atmosphere. The spa is amazing!! Totally recommended any of the treatments! Overall if I can give 10 stars I would!

Le personnel et la location

The best place with the more considerate and kind staff

This place is amazing. Incredible spa. Great food. Fantastic staff. I highly recommend it!

La infraestructura del hotel es muy agradables

Un gran lugar con grandes personas

Everything was perfect! Staff was really nice, specially Lucia who asked everyday if we needed something and was ready to recommend activities. The room was so complete and clean. The maintenance was really good. The best part of all was the spa which made our experience perfect.

Yyyyyyy

Had a wonderful experience here. I was able to spend time at the spa and enjoyed an Andean Massage with Jessica. She was calming and the message technique was very good. Had a lovely chapel on site, available to offer up a prayer. Julio at the front desk took excellent care of us and staff went over and above. Service was outstanding. Food was delicious. Made for an amazing relaxing visit. Thank you... Gracious! Definitely 5 stars all the way.

Had some issues getting in touch with them prior to arrival but otherwise a good stay.

Great property!

This is one of the most beautiful places I’ve stayed at!