I've stayed at this location a few times, but this birthday trip will be my FINAL time visiting. It started at check in where it took over 30 minutes and I was the only one in line. The longest check in EVER! I was not explained anything about the hotel upon arrival. When I got to the 5th floor, my room keys did not work. I made 3 trips back and forth to the front desk to get them re-programmed where the ladies there did not know what they were doing. I also had to go back to get my breakfast vouchers for my stay because they were not given to me at check in. After 4 attempts of trying to get in my room, Engineering comes and tells me that my keys were NEVER programmed. When I asked them to let me in the room, they refused and told me that I needed to go back to the front desk AGAIN. At this point, I wanted to check out. I asked for a manager and there was none. Room 505 door lock never worked and without using the deadbolt on the door, the door would NOT lock and stay secure when closed. The amount of times I came back to the front desk to reprogram my keys is completely unacceptable. The property rooms are run down and outdated, with broken appliances, scratched up furniture in the room but charge over $300/night...INSANE! The total amount paid from Wednesday to Saturday was NOT worth the price in staff and service received. REFUND me PLEASE.
Ramon at the Lobby/Pool Bar was AMAZING! The one and only friendliest employee at the whole resort