i have already paid for my breakfast，but they still charge me 4 ponds

Disappointed that there was no comminication that the bar /restaurant was under refurbishment on booking. Also lots of whatsApp messages asking time if arrival or time of checking out.

Great welcome from Hotel staff, as always, especially Jane, Masie, and Marlon

Evening meal long wait, half the food was cold when arrived. Breakfast not busy, long wait for hot food, no salt and pepper on table, no bread or bread rolls for ham, cheese, smoked salmon other than sliced bread for toast.

Everything about the Crown is excellent, Rooms, Staff, Food.

The corridor outside our room had a strong smell of grease, fortunately inside the room was ok. We were wakened from noise in the kitchen around 7am so really not the best room. We were a late arrival and early departure using it as a stop off so took the cheapest room available, I'be stayed here before and would recommend paying for the upgrade as the bigger rooms are much nicer. We arrived around 10pm and went for a drink in the bar, the barmaid closed up after serving us without telling us it was last orders (very early for a Friday night and with 4 separate groups of guests in the bar/lounge area). The very helpful nightshift worker did fix us another couple of drinks.

Lovely place. Need to turn down the thermostat! Breakfast staff not the best.

Bathroom was awful. Long dark hair in bath; grime all around the bath; mould on taps and tiles. Glass window panels had paint on them and paint splashed on floor and radiator. Bedroom window panels big streakes of paint; dirty on paintwork and an ancient dead wasp. Definitely not 4 star. Very disappointed. Positives: friendly staff and nice lounge area

Super clean room, was nicely designed & a warm welcome. Had dinner at the restaurant which unfortunately the service wasn’t great really slow & forgot one of our parties meal & drinks order (I would understand if it was super busy but it wasn’t) but they were friendly in general couldn’t fault that. The hotel was lovely giving really cosy vibes & the receptionist was lovely. Would recommend & the surrounding area is really nice for walks.

Great staff and Spa facp

Business travellers do not book this hotel Cancelled my bookings a couple of hours prior to check-in Have to wait upto 7 days for a refund Same room back online available straight away Very poor

The management and staff were very caring and helpful. The chef prepared excellent soups each day! The room and dining room were acceptable, however both areas need attention to detail with regard to cleaning

We had a really nice stay. Food very good. Staff very friendly. The only thing psrking st ti.es was very busy with people parking for thr gym. My hubby has poor mobility and hotel guests using didable bays. We had to park right over the other side of the car park. Other than that a lovely stay

Great stay but room and corridors were seriously overheated in the cottage accommodation

This was our third visit to this (very nearly perfect) hotel with just a few details that need attention: Please get some decent loo paper, the thin and mean stuff in your bathrooms is admittedly a step up from Izal, but not very nice. Please stop covering all your cooked breakfast items in black pepper - I hate it and had to scrape a lot

The Crown Hotel is nestled in a quiet community near Carlisle. It is located near a train station but also has a parking area (spaces are a bit tight, designed for small cars but filled with larger cars). There is access to a private gym/fitness center on site. There is a lovely garden with seating. The morning breakfast is quite nice with many options. We stayed three nights while we explored Carlisle, Hadrian's Wall and the Lake District. Also, there is a nearby footpath that takes you along the Eden River to Constantine's Cell/Wetheral Caves which made for a lovely morning walk.

Fab little find. Comfy and welcoming

Staff were all lovely and attentive. Bed was comfortable. Great selection of delicious food for breakfast. Nice pool and leisure area.

Nice friendly staff. No one slept a wink a generator was on all night.

Lovely hotel in a beautiful village with great staff, the pool and leisure facilities are good also. It definitely needs a public bar that is open - I went to enter the Events bar but door was locked..