This is a wonderful hotel with all the needed amenities. Great location in Morcote, which is close to Lugano and the train station. Staff was excellent, especially the driver Hasim.

My stay was meant to be a special one for my partner but

Loved the hotel Perfect licatio Rooms beautiful, great beds Nespresso in rooms Robes and slippers - the best ! Can’t wait till next year !

Beautiful hotel. Classic design. Bed was very comfortable and pillows were great. Our shower leaked and they moved us rooms without question. The included breakfast was quite good. The restaurant was spendy, but food was good and amazing view. They do offer a shuttle into Lugano, but it only runs every two hours. The staff were all very mind. Would rate overall experience 4/5

First rate service and cuisine! Was very impressed by personnel.

Sehr sauberes Zimmer, tolle Lage, allerdings sollte man Seeblick buchen! Das beste Personal ever, sowohl im La Romantica wie auch im Swiss Diamond in Morcote. Herzlichen Dank!

Tutto ben organizzato, hotel moderno, elegante . Personale cordiale e ben preparato all accoglienza. Camere pulite moderne spaziose molto confortevoli. Posizione molto carina, navetta dell hotel stra comoda per raggiungere il centro.

Beautiful property, very friendly and helpful staff. The breakfast buffet was excellent! We had a wonderful time.

The 5 star rating system really needs a review and this hotel is a perfect example of why. Bad management, poor communication, terrible resturant service and patchy information given from one guest to another. I could go into every detail but it would take hours. This hotel is a 3 star at best and has alot to do to improve.

This was truly a dream! I will definitely come back to Lugano and stay here. It was raining the entire time but it made the stay more romantic. Gabrielle and the entire staff at Swiss Diamond were/are extremely welcoming and accommodating. The spa was beautiful as well! Very relaxing! Thank you thank you Thank you

Luxoriös,

Hôtel face au lac mais situé en bord de route. Dommage de devoir prendre son petit déjeuner sur une salle qui borde directement le parking avec vue imprenable sur les voitures !! Espace piscine extérieure très petit dans lequel le restaurant prend beaucoup de place. Pas de douche extérieure ds l’espace piscine Prestations pas à la hauteur d’un 5 étoiles. Pdj moyen, pas de jus d’orange frais par exemple

I loved this hotel so much I want to move in! Loved it so much, from the bell men to the waitresses. Everything was perfect!

Dining

We absolutely loved this hotel! The view was beautiful and the area was very peaceful. We stayed on the second floor and had no issues with AC.

Sehr gute Lage direkt am See, wunderschöner Ausblick aus dem Zimmer. Sehr freundliches Personal aufmerksamer Service.

Staff was excellent. Roberto , Mauro ,

Beautiful hotel right on the lake

The location of this hotel is BEAUTIFUL, the views of the lake are stunning. The staff was extremely friendly and welcoming. The hotel itself can definitely use a few upgrades For 1 the Air conditioner is pretty terrible. It’s pretty much a fan, the room gets pretty warm during the day. At night it’s not terrible but the AC can use an upgrade for sure. Also the furniture and carpets/rugs need to be changed or cleaned thoroughly. Plenty of stains on the carpet and couches. If you plan on being out majority of the day then i would say it’s fine but if you care about appearance and you plan on spending a lot of time in the room then maybe look at other options. Overall I had a good experience The breakfast is pretty good as well. If you’re traveling from over seas I’d recommend renting a car

Had a barking dog in the roim below us. Not good. Staff was helpful in getting owners to mostly stop it. Wont stay where dogs are allowed again.