虽然外面只有十几度，但是我们的房间好热好热，空调不能用，只有一个电风扇。

Staff excellent

Yes good central hotel would tell anyone to book it as it has a pool in it so nice.

The hotel is suppose to be under refurbishment, it seems to have stopped for some reason.We called in to this hotel last easter for a drink and seen that it was getting a big refurb, so booked for this Easter 2026 arrived to the shock of, You park in the underground car park and get to reception and then asked for 28 pounds for 2 nights parking at the hotel, total extortionate price, as now the Adjoining underground carpark is privately owned by some other company.Always was free just adds a big chunk onto your Easter break. The hotel is very run down in all areas,it once was a very pleasent hotel, and we hope it will return this way someday, but we wont unfortunately be back to stay here as you have far nicer hotels for around the same price, also without the rip off car parking price. We will say the breakfast was very nice. But sadly a shadow of the hotel that it used to be .

There’s work going on which to be fair they let you know about. Didn’t really make a difference to our stay. Check in was seamless, waiter and waitress in the restaurant on Saturday evening were lovely and so attentive. Room was clean and comfortable

Excellent location staff lovely rooms need a little TLC

Got their was hotel work going on only 1 lift working then told car park was extra £14 not great. Double bed tiny. Pool and steam room good.

Clean room

This place is pretty run down. However, it’s in a great location.

Room w

I did not stay at hotel and would like full refund please

Room felt dirty. Sparsely furnished. Booked a superior double was very inferior. The onky good point was the view. Reception staff were not particularly welcoming on arrival. Security of the hotel was extremely lax. The main reception was closed due to refurbishment entry via parking underground garage which anyone could access which meant anyone could access the floors to the bedrooms. Only redeeming featuree were the staff in the breakfast room who were helpful and friendly with a smile. Overpriced and not what one would expect for a Hilton Hotel.

Very understaffed!! 15 mins waiting to check in/check out, one barmen at night time, only way in and out of hotel is via basement carpark. 2 small lifts had to be used by every person wanting to get in or out/go to carpark which resulted in crowded lifts and up to 10 minutes waiting for the lift. Food wasn’t great (at one point the waiter didn’t know if he was bringing cod or chicken gougons so picked it up from the plate to check what it was) Had to change rooms as first room was filthy - stains on the walls, leaking shower, blood spots on bathroom door frame) Hotel guests also have to pay £14 per night for underground carpark which wassmall

Entrance to hotel was closed so we had to walj through an underground carpark to get unto hotel

Bathroom dated and mould on tiles. Shower Luke warm at best. Shower over bath dated and old fashioned. Breakfast Luke warm. Chairs at table covered with food and stains. Pots for tea and coffee stained inside.

Spotless room on 7th floor with lovely views of the Peace Bridge.

It was an amazing hotel the greetings at reception was so welcoming i felt like family. The room was huge and so so clean. Bar staff wow breakfast wow . Everyone so helpful we will definitely go back. Best value for money we have ever received. Thank you Everyone for spoiling me and my wife. See ye soon regards Roger and Tanya

Staff were friendly and room was spacious and we had a great view.

Room not very clean - claimed upgraded me to superior room but don’t show in standard. Two bins in room contained previous guest rubbish. Had to phone and get coffee for machine as no pods in room

Spacious, clean and warm rooms. Friendly and helpful staff.