員工態度都很親切，一切都很美好~很喜歡~

員工非常親切, 而且十分寧靜, 如果有機會的話, 下次也會入住

很美的私家溫泉室，美味的懷石料理 主理人英語很好

Simple traditional onsen village nice and lovely place taking bus to there feel so relax People over there are super nice the old lady from the soba restaurant gave me a lovely postcard and the food in hotel are super nice too will definitely visit again

酒店的日菜很好吃也很精緻。唯一不足之處是房間沒有沖涼的地方，要去公众場所沖洗。

何度も訪問しています。何時も温かいもてなしと、美味しい食事に癒されます。 今回もとても良い休日になりました。 ありがとうございます。

I really enjoyed my stay at Kashiwaya Ryokan. Although it was long to get to without a car, it was worth the travel. The 2 days there didn’t feel like it was enough time. I will return again for sure. The room was comfortable, the private onsen were beautiful and amazing. The kaiseki served at dinner were delicious and perfectly balanced. The traditional Japanese breakfast (there were Western styled breakfast and brunch at the cafe in Shima Onsen town) was incredible as well. I want to thank the dedicated staff members I interacted with during my stay. They were kind and patient. I don’t recall all their names but I want to thank Hitomi, Yuho and Andrew for their help. I will recommend this ryokan to my friends.

Very friendly staff and exquisit food on top of that. First time visiting a ryokan and was not disappointed! Three private onsens that i could use and very foreign friendly overall. Highly recommend to visit if you want a taste of ryokan life on your trip and worry of your tattoes forsbid you from using the onsen - it is totally ok att this place!

Es war ein wunderschöner Besuch. Klasse Empfang und das Essen war ein richtiges Highlight. Am besten wären die privaten Onsen. Sehr sauber und unkompliziert. Es gab einen kleinen Souvenir Shop und wir konnten sogar shima onsen Badesalz kaufen. Wir kommen gerne wieder :)

Staying at Shima Onsen was a real delight. I would highlight the incredibly friendly and gracious staff, who made me feel very welcome and looked after as a solo traveller, and made the beautiful dining experience even better. I enjoyed walking through the lovely nearby streets and forests - it felt very secluded and tranquil. And there was nothing better than coming back from a big walk to relax into one of the onsen - either public or private, depending on what you preferred. I wish I had more time to stay, but even two nights was enough to feel very rejuvenated.

Amazing staff, awesome food, and the property is more beautiful in person.

직원이 놀라울 정도로 친절합니다. 3개의 전세탕은 각각 테마가 있어 매번 새롭게 즐길 수 있습니다.

スタッフの対応が非常に良いです。料理の味も盛り付けも素晴らしいです。露天風呂が最高でした。また泊まりたいです。

Excellent!

とても良いです

Be careful not to get spirited away with how amazing this Ryokan and area is!

とても静かにゆったり過ごせました。 貸し切り露天風呂３つ制覇しました。 また行きたい旅館ベスト3に入りました。

従業員の方々の笑顔と親切な対応が素晴らしかったです。地元の食材の料理もとても美味しく、思い出に残る旅館でした。四万ブルーも美しく季節毎に楽しみたい再訪したい旅館です。

貸切風呂が3つもあり、空いていればいつでも使えてとても良かったです。食事もとても美味しかったしまた泊まりに行きたいです。

2回目の利用。リニューアル後の初めて利用しました。部屋はとても快適。従業員もみんな丁寧で親切。そして対応も快適な距離感でリラックスした時間を過ごすことができました。また、利用します。