Good!

La habitación estaba impecable, me hicieron un upgrade a una habitación más amplia. La ubicación del hotel es inmejorable ya que queda frente a la costanera y a pasos de la plaza principal y de todos los locales más importantes. El desayuno buffet es muy variado.

Great stay. Amazing view from room, breakfast buffet had something for everyone, great location. Could walk to several good restaurants. Staff was very attentive.

Higher end lodging with full amenities. Great view ( we were lucky with clear weather). Breakfast great

En general todo bien

Room maintenance was poor, bathroom floor tiles were loose, no desk chair, carpet way past its useful life

Impecable atención

Habia una botella de agua abierta en nuestra habitación, pequeño fallo de la camarera

Excelente hotel, muy buenas habitaciones amplias y confortables, el desayuno y restaurante de excelencia.

Todo bien. La vocación top!

Hotel confortável, muito bem localizado, com visita incrível para o lago e vulcão Osorno.

Atendimento da equipe foi excelente! A ceia de Ano Novo deixou a desejar mas, no geral foi tudo muito bom.

Hotel muito bem localizado, garagem incluída em uma região de estacionamentos pagos (inclusive na rua). Acomodação nova e bem conservada, embora a cama não seja excepcional de conforto (mas longe de ser desconfortável). Café da manhã com boas opções mas repetitivo ao longo dos dias. O suco poderia ser melhor. Quarto limpo todos os dias, arrumação rápida (muitas vezes durante o café da manhã), academia com esteira, transport, bike ergométrica, banco e pesos livres. Piscina pequena mas aquecida. Vista do quarto para o lago e vulcão Osorno (muitos quartos com vista, apesar de não serem todos). Saguão agradável para passar o tempo, inclusive com vista ao lago/vulcao. Um ótimo local. Eu, se pensar em retornar a Puerto Varas, com certeza repito o hotel. Quarto grande para 4 adultos (cama de casal tamanho padrão, então um pouco “pequena”).

Habitación promedio sin frigobar Desayuno con menú muy limitado

Was my h

Disappointing. Bed was terrible, very hard and old, room was way too hot to sleep every night with no AC. Restaurant was OK for breakfast, but service at dinner was absolutely awful - took 25 minutes just to get a menu, despite the restaurant not being busy, as staff were too busy chatting among themselves. One star for the location, and some of the staff are good, but overall this is a very poorly run hotel and fails miserably at the core hotel function of being a comfortable room to sleep. Awful.

Todo excelente

El recepcionista de la parte de la tarde no sabe atender bien a los huéspedes. Le pedí que me cambiara de habitación porque era para minusválidos y que no tenía silla para trabajar y me dijo que estaba todo ocupado y la silla nunca llegó. Después de una horas bajé y estaba una chica muy simpática y le comenté mi caso y al tiro me dijo que me cambiaba pero ya no tenía tiempo de arreglar las cosas porque me iba a trabajar. Definitiva no debe tratar a los huéspedes.

The lobby was lovely, breakfast was excellent every morning with lots of options and tons of fresh healthy food. The staff was extremely accommodating and helpful, had great experiences with everyone we interacted with. We had some trouble with our original booking and the hotel was extremely helpful and went out of their way to make sure we had a good stay and were fairly compensated for the issue. Location right across the lake was perfect. Would definitely come again!

Hotel muy bien ubicado