Roger and Eifram great service

Great hotel !!!

Overall a fantastic location. To no fault of Be, the mosquitos are insufferable. They provide bug spray but it does not work. There is wearing of the structure of the rooms, allowing bugs in. BUT the resort is beautiful. Food was fantastic. Employees were even better. So nature of mosquitos as well as seaweed is tough to plan for. Perhaps a different season of travel would be better for those minor things.

Very cool place! But only go during none seaweed season!! They cleaned the seaweed daily did not smell at all! Breakfast was excellent, room was stunning. Only reason I gave 4/5 is the room is very hard to find and taxis are very expensive.

An absolutely beautiful jungle oasis! Would definitely come back here again. The staff was so nice and helpful and checked in daily and assisted with any of our needs. Also in a great location if you’re looking to be near the “tulum strip” but also not too far from the city if you want to take transportation to do other things.

I loved the room, the food was phenomenal. I would strongly recommend staying at BE Tulum. It’s definitely amazing and a memorable experience.

The hotel is nice and our room was good but the hotel has raccoons roaming the property. At one point, a raccoon entered our room and opened the minibar. I alerted the staff who tried to shrug it off by saying “we are in the wild with them”. We couldn’t sleep at all as the raccoon knocked on our glass sliding door a few times during the nigbt to see if it could slide it open or we left it unlocked … Terrifying.

Everything is an extra cost. Breakfast is limited. Rooms have sand in and on arrival. No facilities to shower in after checkout. We were also not told about bug spray being an extra charge - we were STUNG badly at checkout. The guy who showed us to our room said it was all complementary on the coffee table … it’s not.

I stayed in this hotel for 7 days. The room and setting were good and the customer service was excellent, they always answered my questions and helped me when I needed it, room service always answered right away and the food was in my room in minutes. They assisted with every question about recommendations and hotel amenities. There’s a couple things that I would like to highlight, a hold of $150 for each day of your stay is made on your card which was not disclosed anywhere before we arrived. All the snacks/ drinks in the room are kind of pricey and not included in your stay which is kind of crazy since the price of the stay is already high. We had plenty of raccoons visiting, the only issue is that they peed in the pool and were getting inside, we also found a bat, we took it out so it wouldn’t drawn. But I would not recommend getting a room with pool if your skin is sensitive. The water went out almost every day at certain point of the day and came back after a while. The light also went out a couple times during different days. Internet connection is not the best but not the worst. The hotel food is pricey and is not very good. The location is a little bit far from everything about 30 min from the main restaurant/ bar locations. But I do got to say that the room was always clean, they come clean your room twice a day and they are super friendly! The staff from the massage area are also super nice and sweet people and the massages were amazing. We had the best sleep.

GREat place

Paradise!

Was perfect 10 out of 10 . Thank you Nevile

Absolutely beautiful hotel. Every design detail was well thought out - rustic but elegant. The entire staff were so pleasant and helpful. The beach was gorgeous with plenty of comfortable options to sit or lay down on. The view was wonderful. Swimming in the ocean was tough due to the amount of sargassum but the two pools were very clean and had stunning views. Though the weather was warm (last week of April) there was a breeze every single day which made it very comfortable - a very nice surprise. My favorite thing was how you felt you were staying in the jungle with beautiful lanterns lighting your way. Exceptional stay!

If you're looking for a five-star resort with a very natural feel, this is for you. The amenities, restaurants and staff are top notch. Still very equal friendly. It's an adventure, just walking around the property. Unfortunately, the ocean was full seaweed. The resort did have workers there every morning keeping the sand looking pristine.

everything was great from the food to the rooms, property & beach and location i wouldn’t change a thing

We will go back

Everything about the hotel was incredible, highly recommend. Only downside was Mother Nature (sargassum)

Staff y hotel de maravillas

Loved the experience

Excelente