Beautiful hotel, do not recommend if you do not have children. Hotel is meant for families. Missing activities in the evenings

Great pools and dining options

Lovely hotel for a family holiday. Between the pools, water park and beach our water babies were in heaven; with the inclusively priced cocktails we were too! Delicious and great range of food in the buffet. Do book on arrival if want full choice of alternative dining options. Appreciated being able to get snacks for the kids during the day. Highly rate the beach BBQ. Would have enjoyed some music in the bars in the evening, but beside that couldn’t fault our stay.

Good but not great. Nice enough for families, great options for pools. Our kids loved the waterpark and hitting the football pitch each night with other kids from around the world. Food options are limited and grow tiresome eating at the same restaurant for every single meal except one night in seven meals. Even on the one night that we booked the day we arrived, there was only one option available which was just another buffet. The front desk staff were very welcoming, prompt, and gracious. We found the concierge to be surprisingly unhelpful so we had to find and book adventures on our own, which was odd. Housekeeping did a great job with our room! The pool towel situation where you could only trade them in every couple of days but then they didn’t have enough was disappointing. Highly recommend reserving an evening in Panormo for dinner! A very short walk to the small village.

The hotel offered full board, but the quality of the food was very poor. They often served leftovers from previous days repeatedly. There was a so-called “thematic restaurant” that you could book for an additional fee, but it was never available — you had to reserve it 3–4 days in advance. Don’t trust the food pictures on the website or Expedia; they are very misleading. Cleanliness was another major issue. The pool water was extremely dirty — I would strongly advise against using it. Room cleaning was done only once, and we had to constantly remind the staff to change towels or clean properly. The rooms were old and worn out. At least ours looked nothing like the photos. It was not child-friendly at all. We have a 20-month-old baby and a stroller, but they gave us a room on the upper floor without any elevator, and right next to the kitchen’s exhaust hood. This is definitely not a 4- or 5-star hotel.

Das Hotel war in Ordnung

Great staff, great hotel for families. Can recommend. Very good buffet (better than theme restaurants). Easy to get sun bed. Plenty of things to do in a family vacation (free rental of pedal boat, men

It was more than perfect. The hospitality exceeded expectations, all the employees were pleasant, smiling and helpful. The food was good and inviting, the hotel was clean and I have no doubt that I will return again. Thank you.

Es war sehr laut durch viele kleine Kinder, wir waren als Paar dort und hätten uns am Abend zumindest an der Bar etwas mehr ruhe oder schöne Musik gewünscht. Die Zimmer waren sauber, das Essen sehr lecker. Wir würden tatsächlich das nächste mal mit unseren Kindern wiederkommen. Als Paartime jedoch eher nur bedingt zu empgehlen

The resort was lovely, may need a face life, wish I was warn its more of a kids resort lol but the staff was amazing and helpful

Essen war wirklich top, an den Bars wurde man immer sehr zügig bedient, es war von allem immer genug da. Kinderbetreuung wurde nicht genutzt, da englischsprachig. Die beiden Sportplätze hätten eine Erneuerung verdient. Strand relativ klein, aber völlig ok! Unser Zimmer (Familienbungalow mit Meerblick) war geräumig und gut.

Superbe hôtel au bord de la mer, très propre service impeccable, personnel gentil et au service des clients. Particulièrement hôtesse d'accueil au Spa.

Wunderschön!!

Fomos recebidos pelo que aparentava ser a manager que não foi das mais simpáticas. Pouco flexível no que toca a reserva - reservamos por 7 noites e devido a um imprevisto tivemos de deixar o alijamento 1 dia mais cedo, sem possibilidade de refund. Comparativamente com as fotos o alojamento demonstra alguns sinais de idade. A Ginásio com 4 passadeiras porém só 1 um funciona bem. Pagamos extra por quarto com vista mar, que na verdade tinha uma vista muito parcial do mar - foto abaixo. Buffet bom com bastante variedade, porém não varia muito de dia para dia na ementa. Talvez boa opção para famílias mas muito barulhento se procura descanso. Staff simpático na generalidade. Provavelmente da próxima vez vamos escolher outro local. Localização muito isolada sem grande coisa à volta - se fosse hoje teria escolhido por exemplo a vila de Bali, cerca de 15km Leste.

Alles tip top, gerne wieder. Nur der Flug von Heraklion ist leider immer eine kleine Katastrophe.

Avec ma femme et mes deux fils nous venons de passer une semaine au Grecotel. Le personnel a été aux petits soins avec nous, très agréable, souriant, très accessible et très arrangeants . Les nombreux services et activités que proposent cet hôtel sont formidables. Buffets variés, du choix, et de la diversité tous les jours. Restaurant grec, vraiment top, de la très bonne cuisine. Les piscines, l'aire de jeux ainsi que l'accès à la plage nous ont permis de passer de bons moments. Continuez comme ça, nous espérons revenir pour notre prochain passage en Crète.

Stort, snyggt hotell med flera pooler & matställen. Hade inte bott här utan barn. Mindre bra var att äventyrsbadets pool inte var uppvärmd & var 13 grader, gick inte att vistas där. Servicen var undermålig, incheckningen tog flera timmar, stor förvirring i personalen kring var badhanddukar fanns. Kallt på rummen i april när kvällstempen var kring 9 grader. Fanns mkt mat att välja på men ingen variation från dag till dag så tröttnade snabbt. Hårda sängar. Dåligt nätverk. Trevlig personal overall.

Food and beverages very Good. Very clean. Unfortunatly small beach…

Everything is amazing in the hotel it is very suitable for families there is good service and great food, everywhere you go in the hotel the staff are very understanding and kind. The only thing is that there could be more air conditioning as in the room it is quite hot. We had a great time we recommend it to anyone

For the high price, they cannot compete with other resorts in terms of quality. Seems a bit run down, old school style all inclusive resort. Customer service was terrible. Employees seem unhappy and burned out. The checkin process tries to be fancy, but the first think we heard was the security guard yelling at us not to bring our bags inside the hotel, like we had to leave them on the steps of the hotel by themselves. Pool staff behaves like kings, and are rudely talking to guests across the board. Unacceptable. Rooms were run down, cleanliness was fine. Railings are brittle/unsafe and flooring is not designed for rain, making it extremely slippery. Food was basic, mostly fried foods, little Cretan and Greek food. They promise ONE a la carte dining per weeks stay, but requires multiple days of prior reservation if you don’t just want a subset of the main buffet menu. Avoid the Italian buffet as it’s just pasta/pizza from the main buffet. The “all-you-can-drink” / all-inclusive drinks are subpar to anything I have experienced so far. Beverage a generally given out in tiny, not reusable, plastic-lined 0.15ml (5oz) cups. The quality of drinks tastes water down. Additionally there are time restrictions. All around not great. I guess the highlight was that can order 3 beers at a time to fill into your own glass to not run to the bar after each sip. Kids club was basic, the first day they went to the water park which was fun, after that it was just drawing/sitting around.