My wife and I got diarrhea from morning breakfast.
We initially registered for one night. When we arrived we immediately registered for a second night. We told front we registered for another night.
The next day we got locked out of our room. Our room was on the 4th floor some distance from the front desk.
When i talked to front desk, they acknowledged we had reservation for 2nd day. They said the system wanted us to reregister. Why not call us to reregister!