The reception staff were excellent and welcoming. However, the room was let down by an old carpet that smelled damp, dusty, and stuffy, making the environment feel unpleasant. There was also a lack of consideration for noise, as other residents played loud music and talked throughout the night, and the sound carried easily through the walls, making it difficult to sleep. With new carpets and better management of noise from other service users, this could be a much better place to stay.