Grand hotel

Exceeded expectations!

Nice hotel with good service. Some part could do with some improvement, some areas of the room are dated but I suppose that is also sometimes an appeal. Reason why I say this is the radiator was leaking in the bathroom which was frustrating. Breakfast was very nice and good value.

All just relaxing and efficient.

For me, the main reason to stay in a hotel is to get sleep which requires a comfy bed, darkness and quiet. Unfortunately here the windows are very old sash style windows which are not double glazed and have lots of gaps. There were several broken locks and handles indicating they know this is an issue. Previous occupants have also tried with bits of cardboard jammed in the window and toilet paper in the window vent which was broken and open to the elements. In summary on the window, you can here the street outside. Other personal irritations: - There is no dinner served on Sunday or Monday - it would have been nice to know that before I arrived, so I ordered in from Uber. - There is no space to really work, I had to move things to create a space. - I couldn't find the kettle as it was in a dark cupboard where the light was not working so I had to use my phone torch to find things. - The toilet is an old high cistern which looks stylish, but took 20 mins to fill. - This is no lock on the inside of the bedroom door. There were are some positives: - Bed was very comfy - Shower was lovely - Toiletries scored 'Excellent' on Yuka - There was a small 'tot' of complimentary port in the room.

Beautiful spacious room. Helpful and attentive staff. Perfect breakfast.

Gorgeous hotel that’s just a short walk into town. Will stay here whenever I’m in Cheltenham!

Friendly staff, lovely restaurant/breakfast area

Great stay. Very friendly staff, great breakfast and super dog friendly. We’ll be back

Very bad guest service, great looking hotel but super dissapointed by the rest.

Lovely boutique hotel, rooms were excellent and staff fab. Great location too, short walk to all the shops. Would definitely stay again

Room was lovely although the bathroom flooded when you had the shower on full. Breakfast was lovely. Shame that the restaurant wasn’t open in the evening & that room service wasn’t available however this didn’t spoil the stay.

The room was what I would describe as pure comfort luxury. We loved staying at the Park and my only regret was that it wasn’t for longer. One thing I would advise is booking ahead for the restaurant as we didn’t and it was booked on the Saturday evening when we arrived.

All good…high attention to detail, which makes all the difference for me.. good sized room with a traditional copper bath. Very high quality cooked breakfast and excellent espresso. !

Very lovely stay, the staff were helpful and attentive. The room was amazing and super clean, it had a roll top bath in the room nice touch. Food and drinks were lovely from breakfast to the evening meal we had. Would definitely recommend.

Lovely traditional room and showerroom. Great bed and loved the port. Excellent TV sound and entertainment

Great place, easy to get around Cheltenham from

Staff were super helpful and polite.

"Everything was great. The only thing I would change is the order of the appliances on the shelf. The coffee machine is at the very top, and if you don’t know this type perfectly, you have to step on a chair to get it running."

Overall a very nice stay and glad we booked, lovely food and parking was ok, staff all nice and polite, small negatives were the beds weren't the best and had a split bed with lack of mattress protector so felt like you kept sliding down the middle of the bed in between the two single mattresses then water pressure on shower and toilet was making noises occasionally and sometimes would loose pressure altho didn't cause any major issues, also wish they had of put us on a lower floor and informed us we would be on a high up floor as there was no mention of this until we got there and luckily we had no mobility issues but I'm not good with heights and it is quite high up. Saying that we would return as overall we had a nice stay