Banyan Tree Samui

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整體評分與評論 Banyan Tree Samui

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9.1
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顧客評論
Phuong
icon-origin-TRAVELOKA
9.7
/10
178 幾週前評論
. Last week, I had a great time at Banyan Tree Samui. I want to share my great experience. I forgot my necklace at the resort. I was not sure where I forgot it. Before I left, I just gave my information to Mr Adirek Baikrut (front office manager). I felt hopeless because the necklace is too small. I think they cannot find it. But just about 3 hours later, he called me that he found it on the beach sunbed near the Sand restaurant. He said that he went to the restaurant and asked others where were the table and the sunbed I sat, a beach staff (Khun Rang) helped him to find it. Then he sent it back to Hanoi, Vietnam for me. I received it after only 3 days! I am very grateful for their help. The necklace is so important to me. No word can describe how happy I am. I want to thank everyone at Banyan Tree Samui. You are all so great. I stayed at Horizon pool villa with an amazing view. The service and the food are all so good. I really enjoyed the time there. For sure I will come back to Banyan Tree soon.
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Accommodation's Reply
18 Jul 2022
親愛的Phuong, 來自蘇梅島悅榕莊的問候! 感謝您選擇我們飯店作為您近期假期的下榻之處。得知您的入住體驗非常棒,我們為您打造了一段難忘的回憶,我感到非常榮幸。 閱讀像您這樣的評價總是讓我們倍感欣慰,正是您的讚揚激勵著我們不斷提升服務水平,而這正是我們品牌的標誌之一。我已經將您的好評轉達給了我們的前台經理Geng、休閒娛樂服務員Rang以及全體員工。 身為悅榕莊旗下飯店,我們始終致力於在每個環節提供卓越的服務。得知您感受到我們團隊的貼心關懷,他們努力幫您找到丟失的項鍊並迅速歸還,我們深感欣慰。 Phuong,您的再次光臨是對我們公司最高的讚譽,我再次感謝您選擇我們,並期待為您打造同樣難忘的假期體驗。 此致敬禮, 雷姆科·克羅森 總經理
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