地理環境好，餐飲水平高，房間空間大，員工服務有禮

Great breakfast

枕頭需要改進，床的舒適度需要加強。整體ok

We appreciate Yass’ assistance about the transport from hotel to Schiphol airport.

Good location for us:) yummy breakfast:) good service

My family like it very much.

Das Frühstück

Service catastrophique, Une partie du personnel n’est vraiment pas à la hauteur surtout pour le service.

Terrible check in experience. Was totally ignored and I stood there for 15mins, staff was walking back and forth with no acknowledgment to my existence. No smile, no I will be with you in a second. The receptionist Colin was so rude, when I gave them feedback, his solution was to argue with me, and said if he acknowledged me then I would approach him, so best not to acknowledge. Then he completed the check in process and walked off, left us standing there, without room key and passports. Another lady came over to give us our items and apologised. But there was no apologise from him and his manager who also took it lightly when we made a complaint to the hotel. We travel a lot, but never experienced such service from an apparent luxury hotel. It’s not luxury at all, better off going to a more basic hotel that understands customer service. Definitely will not be visiting again.

all good

Perfect

Chambre

Acho que é o melhor hotel da região, o café da manhã realmente vale a pena, boa localização tbm e o quarto em si é muito bom também, só não é bem decorado, não tem caixa de som.

Best hotel in Liege

Very nice stay. Hotel was clean and nice personnel.

Wonderful hotel, lots of high quality amenities. We had two-rooms unit, but very little furniture. As a result we had to live off the suitcases for 4 nights of stay. It wasn't comfortable, plus the look of open suitcases didn't do much for the atmosphere in the unit.

Idéalement situé pour une visite au marché de Noël

Well the building is stunning and the amenities are quite good. It promised to be a great stay on the booking site. Tips if you decide to stay here: - A room below level 5 would feel quite claustrophobic as there would be limited view from the window. - Unless you book the top end suite, you are in a concrete annex located behind and below the hotel level. - Avoid arriving Sunday afternoon as it seems the brunch is a feature for the locals making your parking and check-in experience one you do not want to have. An hour queue to get to the desk. - Service is by request not by nature. - If you want to go to the town center, take the lift to the spa and exit by that door. Handy when coming back as it is a bit of a hike up the hill. Note that the spa lower access door closes at 9pm. After that it’s up the hill you go. Overall impression. The location, building, facilities are very nice and comfortable. It is even quiet for such a central location. There is however no-one in charge. No one who is there to check that everything runs without glitches. Service is inexistant unless you actively seek it making this 4 star hotel feeling like a major disappointment. It’s a real shame the as it has everything to be something magical and exceptional. We did get a terrible check-in but a good check out and some staff members on the night desk were very helpful when we had some noisy neighbors and lacked pillow cases for the spare pillow we needed.

Een net hotel dicht bij het centrum

Bon accueil, juste un problème de thermostat qui a été résolu assez rapidement.