Terrible service, huge disappointment overall.

The most disappointing experience in this hotel. Horrific service!

Noise of underground (subway) quite annoying, staff is nice, a very convenient hotel for tourists who need to travel by train.

Got a room with a window looking at some sort of dinning hall. Not the best view you could have with that price range.

Historical building Room is traditional type but room is big Hotel staff is friendly esp Laura is a lovely lady

與聖潘克拉斯車站同一棟建築，會選擇住這裡是被建築的外觀吸引，但入住後對酒店管理就感覺一般了，畢竟靠近大車站，出入的人會複雜一些，期盼的樓層管理並沒有，任何人都可以到門口敲門推銷，有點可怕！

Everything’s good except paid WiFi in room, not free.

Ok

Very helpful and friendly staff.

Super place to stay.

Next to kings cross, st pancras and the eurail.

Incredibly warm welcome - its service like this that guarantees I will come back.

We loved the convenience of the location. We traveled from Paris on Eurostar and it was wonderful to be able to roll our luggage directly into the hotel and freshen up without having to call a car for transport. The service was excellent. Everyone was helpful and friendly. Our only complaint would be the smell in the corridor leading to Barlow House. The strong stench from the bathroom in the hallway was intolerable and disgusting. It was reminiscent of the horrible odor in the bathroom trenches found in China. Since our room was located in Barlow House, we had to walk down that corridor to get to the elevator to get to our room. We dreaded that walk, and the fact that the odor also gets trapped in the elevator on the ride. It negated our otherwise positive experience and left us with a bad impression of our stay. Please correct this odor issue for the benefit of all.

This hotel is beautiful and in an amazing location. Would highly recommend.

Great location and walkable to many things.

Staff was excellent, very helpful and courteous, especially in the booking house Bed was a bit firm for my liking, so just took a few days to get used to! Food options were excellent and always delicious

We changed our room for one that was acceptable- but at this price not reasonable. The first room was pitch dark, internal - no outside window, looked into stacked chairs and other furniture. We were told this room was a grade above what we had booked. We had paid for an upgrade already - so if this is 2 rooms above basic we’re astounded. We stayed here years ago and it was a luxury. I booked for my husband’s birthday this year - it really wasn’t worth the money. The spa facilities are nice - but we were told we couldn’t use them in the morning as lifeguard training was taking place. Not acceptable when you pay £320 for one single night - you can’t check in until 3 and need to be out by 11 - so in fact 20 hours. When we wanted to check out we waited too long - we asked until the 4th member of staff would help. The others told us to wait as they checked guests in (remember you can’t check in until 3 … this was just after 11…) I wouldn’t recommend - absolutely not 5* - had a more luxurious stay recently in the 3* Copthorne in Kensington for half the price.

Nos quedamos ahi unos dias antes y todo bien. Esta vez nos dieron una habitación vieja y fea! De pena

Glorious looking hotel inside and out VERY average, characterless small double room for nearly £400 - just extortionate.

Excellent experience here even with a few changes that were request and immediately accommodated for. Worth a stay every time