跟地鐵站有一段距離. 其他整體不錯

接待人員都非常親切，熱心，下次再去西安還是會選擇住這裡

入住酒店期間忘記執拾房間，空調溫度不能調節知希望溫度

整體硬體設備不錯，但前台服務人員的素質有待加強，對問題的處理及反應速度太慢。

大堂门厅接待工作粗糙，登记车牌信息总是有误，无法正常出行车库

沒預先在EXPEDIA上說需要付訂金

房間床鋪承托力不足。

The service was excellent. All staff were kind and very nice. The breakfast was very good and there were many types of food. The room was not spacious especially for the toilet and bath.

客房的卫生间也是设计很不合理

Everything is so good,just we can't use the bath-tub because the tap water is so dirty.This is the only disappointed point during our stay.

酒店的设施非常好，店内有免费的温泉和泳池，不知道是不是真温泉，但是相当舒适。房间内的摆设很讲究，整体格局也挺好，还有一个大浴缸可以泡澡，总体来说还算不错。下次应该会再去...

缺點 ； 浴室與廁所的自動光亮sensor雖為高科技產品，但當一個房間內有兩個家人同房時，任何一人半夜起床即會吵醒另一人，應讓浴室與臥室間之玻璃可加裝遮光窗簾。

Rooms were fabulous. Extraordinary views and friendly staff. The best

sehr schönes amerikanisch/ europäisches Hotel, sehr ruhig sehr angenehm, wenig Europäer, in dieser so hektischen Stadt.

Alles in bester Ordnung. Haus und Zimmer sehr gut. Guter Wellness Bereich.

New hotel. Everything is good. Pool and SPA is quite well. The noodle restaurant is very good taste and services.

My experience at this hotel has been utterly disappointing. 1. I am sitting in an extremely hot room as I type this review (the thermostat says 29°C). There is no air-conditioning (only heating). I have informed the hotel a number of times, but they are only able to offer me a fan for cooling purpose (a first I have encountered in any hotel, let alone a 5-star hotel). To make things worse, I had to wait past mid-night, over an hour and after repeated reminders before the fan was delivered. 2. When I arrived I was told to expect a power shortage due to city maintenance, but the hotel claimed back-up generators would be available. Nope, that did not happen. The hotel's power (i.e. lights / water / phone / wifi) cut off as scheduled, and power did not resume until some time later. 3. The rooms are fitted with motion sensors that switches lights off at the most inappropriate times (e.g. halfway when you are showering). I understand the need to be environmentally friendly, but this has reached a point so as to be intrusive and irritating. 4. The location of the hotel is terrible. The local taxi drivers have no idea where this hotel is, and its surrounding is constantly plagued with traffic jams. Even at 2am, I can hear sounds of car and car horns (which is a constant in China) from the street below, from 18-storey high. Travelling by taxi is a necessity, and a trip from the hotel to the airport costs in excess of RMB200. I cannot recommend this hotel to anyone.

전체적인 호텔의 시설과 서비스에는 만족하는데, check in counter의 직원들의 영어소통에 문제가 있습니다... 개선이 필요해 보입니다.

We live in the city and chose to celebrate our anniversary there. It was super relaxing! It was a great place to spend the weekend.

Everything is good except the lighting controls are not friendly. No switches for lightings in the room other than the auto lighting sensors for toilets.