Avoid at all costs, nowhere near 5 stars
Do not be fooled by the 5 star label,this resort is not even close to 3 stars. Fourteen days here felt like a bad joke. The food was tasteless, plant-based milk when requested was served spoiled three times, and shockingly, we even found pieces of glass in the chocolate pot that my niece nearly swallowed. Cleanliness is appalling: filthy restaurant, public toilets cleaned only once a day, and rooms that are old, dirty and falling apart. The entire structure is run-down, and the staff consistently rude and unhelpful. The animation team tried their best, but the weekly schedule just repeated itself, so in two weeks we saw the same shows twice.
This is not a luxury holiday – it is unsafe, unhygienic, and a complete waste of money. Save yourself the disappointment and book elsewhere.