we were group of 3 females. on our first night, other crazy guests (from the sound of the voices were group of males) from other rooms were so noisy. they gathered, talked and laughed so loud. some were running around in the hall, knocked our door with no reasons and they were doing this for hours since midnight! would like to make a complaint to reception, but the phone was not even working! we couldn't sleep and we didn't have the courage to go outside the room and go to the reception. in the morning we complained to receptionist, and she was just say 'they already check out'. no apologies or whatsoever. we asked her to move us to lower floor, first she said no room, we kept insisted and finally we could move to lower floor. breakfast menu were all the same everyday, some electric socket were opened and seemed unsaved.