Staff was confused about check in

Our stay was great as always. Only real issue this time was WI-FI connection. TV kept continually stopping/buffering during movies. And traveling with two littles, this was a small problem. Other than that, the carpeting in our two rooms was dirty. The kids feet and hands were dirty all the time when they played or walked on it. A bit surprising for this hotel. Breakfast was awesome as always. Noise level was non-existent for being fully booked.

Great food for the breakfast but other than that , this was the worst hotel that I have ever stayed after traveling for the last 15 years. Staff didn’t resolve any issues properly. House keeping recommended we get our own towels. Key cards never worked and had to be reset multiple times during short stay. Location also not very convenient.

It’s a clean room with a good service

J'avais réservé 2 chambres avec 2 lits et et un divan lit, Nous avons reçu 2 chambre avec 1 lit queen et 1 divan lit dans chaque chambre. Nous étions 5 personnes par chambre et je l'avais mentionner dans la réservation et avec l'âge des enfants.

Motorvejshotel. Nem transport. Ikke meget i nærheden uden bil eller uber eller metro linie 1. Store rummelige værelser. Ok morgenmadsbuffet, dog typisk “amerikansk” med megen plastikindpakket mad.

Very good

First, the staff were all amazing - very kind and helpful. In general, the common areas are clean. The exception is the carpeting both in the common areas and in the rooms. It is badly in need of being replaced and it has a nasty, musty odor, like dirty laundry. The carpets are clearly not steam cleaned regularly. Our room smelled very bad, unless the AC was set to an uncomfortably low temp. Housekeeping brought in an ionizer with a nice scent, which helped mask the odor. The pool area is small and was always very crowded (go early or late to avoid crowds). The food smelled amazing at dinner and we planned to dine there our last night; the sign said it was open until 11, but the small print stated the kitchen closes an hour before, so we just missed it, unfortunately. Parking was about $5 per day. Ice machines are on every other floor (even floors), which is a bit annoying. The room is called a "suite," but it is not actually a suite. The photos on the website show a separation between the bed area and the "living room" area, but our room had no separation, so it was basically a slightly larger standard room, which was disappointing (we had a 2-queen room). Overall, a decent stay for a family although I will likely stay elsewhere on a future visit.

MAJOR SURPRISE! restaurant was amazing! Late dinner for our group of six, including a very picky vegetarian (me) unbelievable service. BEST I have received in years. I don’t normally leave a review unless I have a big concern -this time I’m happy to take the time to pass on the positive feedback!

Nous avons séjourné dans cet hôtel en famille (2 adultes et 2 enfants) et avons été très satisfaits de notre séjour. La chambre était très spacieuse et parfaitement adaptée à une famille. Elle disposait de deux grands lits, d’un coin salon, d’un espace café, d’un réfrigérateur, d’un micro-ondes, d’une salle de bain, de toilettes séparées ainsi que d’un petit dressing. Le personnel est accueillant et souriant. La chambre était impeccable, très propre et particulièrement calme, ce qui nous a permis de passer d’excellentes nuits. Le parking sur place est très pratique. Le petit-déjeuner était copieux, varié et de bonne qualité, avec un large choix pour satisfaire toute la famille. Nous recommandons cet hôtel sans hésitation pour un séjour en famille

Chambre propre, employé très gentil. Bien situé proche de wonderland et des tanger outlet.

The room was clean but smelly

Parfait pour un arrêt à Toronto avec une famille.

Le personnel était très accueillant. Les choix pour déjeuner étaient variés, mais il est arrivé à quelques reprises qu'il manquait certains éléments. Au moins, ils étaient remplacés par autres choses, sauf pour le lait en boîte, ce qui est un peu embêtant. L'hôtel était propre, notre chambre aussi. Par contre, les chambres sont un peu petites et il y a très peu de pression dans les robinets. Les matelas sont un peu trop mous pour nous. Dans l'ensemble, c'est quand même acceptable, surtout que nous étions là pour profiter de Canada's Wounderland, qui est à seulement à 10 minutes d'auto.

Extremely clean, wonderful staff and excellent breakfast. Only downside is the bathroom door is a barn style, sliding door which doesn't give much privacy.

Bien.

Excellent breakfast, spacious room, nice spa area, efficient checking, friendly atmosphere.

Easy check in and check out. Breakfast was great, lots of options and great front desk service. I had my wedding and they sent up a cute card sending well wishes.

Great location, close to subway

Staff went above and beyond to be helpful with an issue we were having with our booking through Expedia.