When we arrived, we were coldly greeted and felt like we were a nuisance rather than paying customers. After politely asking for a better attitude, the man at reception was much more pleasant and to his credit remained so the rest of the trip. The outside of the hotel and the lobby look nice, but the room was very shabby. The bed linens had stains and holes. The towels were threadbare, fraying, and a dingy grayish white color with stains. On hotels.com it said our room would have ac but we were told that the rate we booked was for non ac. Even when we showed our booking to reception they told us they couldn't do anything for us. Its location is its only redeeming quality in my mind. It's s an easy walk to the palace and restaurants are all around.
Overall I was really disappointed in this place. I've had better service and accommodations in cheap hostels than I had here and if I would have expected a hostel environment I wouldn have been as disappointed. However this place is listed as a three star hotel. The minibar they claim to have consists of a tray with two cups. No hot water pot with tea or coffee. To me this hotel looks and feels as if it is cutting every corner possible to make a buck. I wouldn't recommend it to anyone.