櫃檯服務人員臉色臭，英文差，態度非常冷漠。 入住只給一次水，隔天打掃不提供，也不給飲水機，逼客人去外面買水，這樣叫做環保？

祕魯住過許多大小旅館與民宿，這一家櫃檯的英文最差，腔調重，臉色臭，沒有服務特性。

酒店位置非常方便在市中心, 晚上不會太嘈雜, 酒店員工英文能力好, 容易溝通, 酒店員工服務態度非常好和體貼. 酒店非常美....

Nice hotel. Close to a lot of restaurants and shop. Easy walk to attractions as well and the hotel staff connected us with tours and taxis. Highly recommended!

Amazing staff who were friendly from the beginning to the end. Melvin and Estrella especially. Great location near the main square but far enough the noise was not as bothersome.

A beautiful hotel walkable to everything & the staff were nice. A nice buffet breakfast that would appeal to everyone.

The breakfast was excellent. The staff make you feel like a VIP. The doors are not well insulated to the sound of guests forcibly closing their doors. Bring earplugs if you are sensitive.

Todo msravilloso

Very convenient location close to city square. Staff are very friendly and helpful. We were also able to store our luggage here when going to Machu Picchu.

Stay at prime location in the city. Many attractions nearby. Rooms were little smaller than expected.

Comfortable room with a very nice accommodative staff, but the location is best part. Right near Plaza de Armas

Staff is extremely friendly and the location is very convenient. The breakfast buffet is the best

とても清潔で快適でした。シャワーも熱いお湯が出ますし、ベッドも寝心地が良く、よく眠れました。朝ごはんも、サービスのピスコサワーも美味しかったです。スタッフの方々も皆さん有能で親切でした。またもしクスコに来ることがあったらこのホテルに宿泊します。

Overall a very nice hotel on the heart of Cusco close to restaurants, shops main market and Sun temple. Breakfast choice is amazing and that was a huge bonus for us especially as we had an early tour and the restaurant opened at 5 am

No me gustó que no se respeta el silencio y permitieron que grupos de turistas hagan ruido a las 6:30 am en el patio central mientras esperaban su tour. El check-in también no fue de los mejores

Amazing I’ll be back !

Centrally located and great service and unmatched courteousness from the staff. Will definitely recommend to others.

Although this hotel is in a great location, close to Plaza de Armas, with great reviews, I cannot recommend this one. Our room was hot, stuffy and smelled very stale like mildew. There were no windows to look out and if you tried to open the one hinged “window” for ventilation, it just opened into a semi-enclosed kitchen exhaust area. The wall unit A/C took about an hour to finally figure out. We asked hotel staff for assistance but the guy just came in and adjusted the remote to make heat come on, then quickly left. A Google search eventually gave us enough info to switch the AC on. Then, when we pulled the covers down to go to bed there, were bugs in one of the beds. To be fair, I’m pretty sure it wasn’t bed bugs- but a beetle which is a bit longer than a bedbug, with pinchers. When I called the desk to request a different room, I was told “No, we do not have any other rooms”. So at 10:30pm, I booked a room at an entirely different hotel and checked out of the Wyndham Costa de Sol. We were immediately charged for the night, upon checkout and I was told that any refund request would have to be done through Hotels.com. Customer service is assisting with that now. I’ve traveled quite a bit and have never had such a bad hotel experience. Still can’t understand all the great reviews for this place!

Excellent service, the staff is amazing. They were so nice and kind to.us, a group of 10 hikers

The rooms are average. The curtains have to be closed at all times because the windows are at sidewalk level. At breakfast, you have to pay extra for coffee other than the drip coffee. Overall, a poor hotel for Cusco.