The hotel design was beautiful and overall was clean. Staff were friendly, polite, and efficient, they have a 5 star service. However, when I turned on the shower, 3 insects dropped from the shower head and completely shocked me. It was disgusting as they were dead. I wondered if the hotel staff forgot to close the balcony door and let in the insects. It gave me a good scare when they dropped. I wish the hotel could do a better job next time given that every other detail of this hotel was perfect. Also, one moth flew into my room during night and it disturbed my sleep. Given that there were no air conditioning, we had to open the balcony door for air, I wish the hotel could install window screening to prevent insects flying inside the room.

Nice staff good location

Great room, great staff, great breakfast. Our ONLY complaint was room temperature was too hot for sleep! No A/C so you have to leave window and door to balcony open which allows light and street noise. Apparently this issue is common in Zermatt but that doesn’t make it any better. I’d definitely stay here again!

The hotel was insanely clean and organized, the staff was exceptional!!! We stayed 2 nights and the morning breakfast was fabulous. I would highly recommend the hotel bar for a nightcap. The work out room and pool was a bonus! Private balcony topped off the stay.

Comfortable beds, clean rooms, delicious breakfast.

O melhor hotel da nossa viagem em 15 dias após ficarmos em mais de 5 hotéis. A comida do restaurante é nível Estrela Michelin.

Excellent location , rooms were absolutely cleaned and Breakfast was amazing .

Very nice facility centrally located. We could walk to everything we need. Only yards away from train. Our room had a view of the Matterhorn. Only negative is construction site next to the facility but it had no effect on us

Hotel muito bem localizado. Staff muito gentil e atento aos detalhes. Hotel sofisticado, bem decorado e com um atendimento impecável principalmente por conta do staff do café. Quarto amplo, banheiro com um excelente chuveiro. Variedade excelente no café.

Yes, to both.

Simplesmente perfeito em tudo. Conforto, luxo, localização, staff, café da manhã. Tudo maravilhoso.

Café da manhã maravilhoso, quarto lindo, banheiro super limpo, funcionários maravilhosos

Clean rooms, amazing staff, and delicious breakfast.

La vista espectacular a la montaña. Las toallas muy buenas. El baño un poco pequeño.

Pour les pistes de ski nous sommes difficiles, nous habitons à Verbier.

Clean room, comfortable bed and pillows. Friendly staff

Great hotel, excellent location

attentive staff, well situated close to the train station, decent gym, excellent breakfast, single room is cozy and super functional with tons of storage for all your kit.

Great service, location and food!

Amazing