The hotel design was beautiful and overall was clean. Staff were friendly, polite, and efficient, they have a 5 star service. However, when I turned on the shower, 3 insects dropped from the shower head and completely shocked me. It was disgusting as they were dead. I wondered if the hotel staff forgot to close the balcony door and let in the insects. It gave me a good scare when they dropped. I wish the hotel could do a better job next time given that every other detail of this hotel was perfect. Also, one moth flew into my room during night and it disturbed my sleep. Given that there were no air conditioning, we had to open the balcony door for air, I wish the hotel could install window screening to prevent insects flying inside the room.

Nice staff good location

The staff were incredibly friendly, the location is fantastic, and the view of the Matterhorn if you choose one of those rooms is amazing.

Staff is top notch. Loved the ambiance and charm of the Swiss chalet. We upgraded our room to the have an amazing view of the Matterhorn. The amenities were top notch(e.g. Dyson hair dryer, iPad controls for the room). The hotel is designed without A/C to take advantage of the mountain air. The location is convenient to the train station ( 2 minute walk) and the restaurant is great (DJ played music while we had dinner). Not enough space to go on and on

The place was very convenient, beautiful interior, lovely staff, a great restaurant and bar plus several options on the area as well.

Loved the hotel. Staff was friendly. Room was modern. Has mini fridge, safe, 2 large included sparkling water glass containers, 3 apples, balcony, nice tv. Facilities include breakfast buffet, bar, basement pool and spa, fitness center. Our room supposedly had view of Matterhorn but it was too cloudy to see. Hotel is conveniently located near the train station and Gornergrat and bus station less than 5 min walk. Rolex and McDonald’s right across the street. Plenty of restaurants and shops nearby. I would come back here again if in Zermatt.

Can’t say enough about the great staff - welcoming and friendly; very helpful with directions and suggestions for activities. Service was impeccable in all regards. Food was delicious. Room was modern and clean. We would return in a heartbeat.

夫婦で3泊しました。マッターホルンビューの部屋からはマッターホルンがよく見えました。 毎日、ガス入りとノンガスの2本の水のボトルが無料で置いてありました。 また、すぐ近くにCOOPがあるので買い物も便利です。ただし、部屋にナイフやフォークの備え付けがありませんでした。電気ポットもなかったので、リクエストして借りました。 朝食は、生野菜はありませんが、ほうれん草の雑炊のようなご飯ものもあり、充実しているほうだと思います。

Incredibly beautiful hotel. Very clean. The staff is amazing! We were incredibly happy with our stay here and hope to return

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Staff was wonderful and hotel was great. Area around hotel was loud at night especially when windows had to be open due to no air conditioning.

Mycket fint hotel. Det som drar ned ett steg är dåligt ljudisoleriade dörrar.

This hotel was absolutely wonderful and the staff was incredibly nice and helpful. I would definitely stay here again.

Excellent location just steps away from the Zermatt location. Breakfast selection is good with great vibe. Room amenity is modern and great (e.g., Dyson hairdryer)

Friendly staff, excellent dining and bar options along w/ proximity to Zermatt train station (stone throw away). Property is very clean w/ comfortable beds and free complimentary goodies in the room. Highly recommend this place and would definitely comeback.😎

This venue is simply a must stay when in Zermatt.

Great location, friendly helpful staff, great breakfast selection. Wish we were here for another day. Loved everything about this hotel. Will definitely recommend.

“I give this place 5 stars — I wish I could give more! It’s the best hotel with top-notch service and a very cozy environment. The restaurant is absolutely amazing — words can’t describe how good the food is. I 100% recommend it!”

Excellent staff, very convenient location. The breakfast was excellent. It gets very hot and the rooms get really warm and tends to be noisy due to the public playgrounds nearby. On a Friday night there was a party going on close by not on the hotel premises and the Loud noise went on from 10pm to 5am.