The children like the hotel's swimming pool very much, the kitchen is fully equipped, and they will stay again next time

the staff are nice, even we checked in late (after office hour), they provided clear instructions for me to follow so we could get the key and park the car. there were enough cooking utensils and it just likes a home, we bought simple food from supermarket and cooked for our dinner it’s nice to stay

有free parking, 房間好乾淨好有屋企feel, 房同廳都望到海好靚。

客廳面積較細，不過床十分舒適，Wifi 很快

location is not good. we need to take a bus to outside. no shopping mall is nearly it. We are disappointed at no Showers supplies like shampoo, hair conditioner, clean shower.......etc.

Excellent layout

The location is excellent.

Good outlook, friendly staff.

Clean ,tidy first class

Great space and clean

We loved our stay views were amazing from our room and room had everything we needed

Good staff

Beautiful views off the balcony! Only a one night stay so didn’t get to use the facilities - but close to food options and everything you would need. Was perfect for the price.

This was our 2nd stay at Crystal Bay in two years. We love the location, cleanliness and presentation of the apartments, also the place is mobility friendly. We have marked it down purely because the wifi was so unreliable. Traveling from another country we relied on wifi for communicating with family and friends and also for planning our sightseeing and venues for the days ahead. We were mostly unable to do this during our 8 day stay so it would be something we would seriously consider when planning any future visit to the GC.

After hours check in was shocking. Arrived at 630pm and waited 30 minutes before I managed to get someone to answer the after hours call. Great location, and room had plenty of space. But appliances were old and broken, showers were old and broken. In general the place needs work.

Location is amazing!!!! Spacious rooms.

Very easy check and super helpful with a 25 person sports group

As a business traveller, would have been good to know that Reception is open 08:30-17:00. Arrival after 17:00 wasn't an issue as I called & got in via a dropbox, but I was then told I had to hang around until 08:30 the next morning to provide ID & credit card; not ideal when working. The gym did not open until 07:30 - again not good for someone who works out at 05:00. That said, the area around the hotel is beautiful so morning gym was replaced by morning walks. The promised VIP bottle of wine was absent; not an issue as I don't drink, but not the VIP perk advertised. I will probably stay again & ensure I check in before 17:00 on the first day.

A comfortable stay

Apartment was run down and needs an upgrade. It is also quite small. But pool and amenities were great. It’s a super location, walking distance to restaurants and a stunning outlook of the bay. We travelled with 2 kids.