The location is just a few minutes' walk from the rail station, which means I didn't even need the shuttle service with my luggages. There was a clear view of Matterhorn, and I'm sure that most rooms have that too. Welcomed by the staff with a good drink and was led to the lift. The room was clean and tidy, with most things in place. The breakfast was very nice with a good variety of choices. Enjoyed the stay overall.

Rooms are very clean. Breakfast its very good too! We had the Matterhorn view room at our balcony, this is something great! Location its near to Zermatt station just about 10 minutes walk. The staff its very frindly and helpful with all your questions. We will definitely goes back to this hotel again.

Dank des äusserst freundlichen und hilfsbereiten Personal fühlten wir uns hier wirklich willkommen und konnten unseren Aufenthalt voll und ganz geniessen. Die Lage unmittelbar bei der Sunegga-Bahn und nahe beim Bahnhof und Ortszentrum ist perfekt. Auch der Spa-Bereich ist top.

We had an amazing stay! The service was excellent, and the staff were incredibly attentive and helpful with any additional requests we had. After a long day of skiing, the spa facilities were a perfect way to relax and unwind. The food was absolutely delicious, and the cocktails were just as impressive. We will definitely be returning!

Hotel incrível. Excelente atendimento pelo recepcionista Kevin. Jovem super atencioso. Bem localizado, quarto confortável e café da manhã completo.

Great Hotel

Great price/performance ratio, definitely sray at the suite which has 2 floors and direct view of the Matterhorn!

Het personeel is ontzettend behulpzaam en nergens eerder zulke lieve, klantgerichte medewerkers in een hotel meegemaakt. Verder een heel mooi hotel, met zwembad en goede voorzieningen. Heerlijk eten!

Excellent value for money. Great views and great location

Lovely staff, extremely helpful and nice. The hotel is great as well. We’re having a great time even with the worst flooding in the last 10 years.

The sauna and pool are amazing. The breakfast was great. Everyone there was very friendly.

Outstanding amenities and staff.

Wir hatten einen angenehmen Aufenthalt und kommen gerne wieder! Frischer Orangensaft beim Frühstück und eine große Auswahl, top! Wellness sehr schön, hervorzuheben ist die angenehm warme Wassertemperatur in allen Becken… Zimmer etwas älter und mit Teppichböden, hier könnte man eventuell etwas erneuern, ist aber nicht weiter schlimm.

everything is excellent in National Hotel, I love it

Sehr veraltete und verbrauchte Ausstattung. In meinem gebuchten Zimmer, war sehr vieles defekt und verbraucht. Übernachte schon sehr lange und immer wieder in Zermatt. Erlebte so etwas noch nie. Der Teppich sicherlich schon Jahrzehnte alt Das Frühstück ist mangelhaft. Das Personal ist sehr passiv. Die Angestellten an der Rezeption sind sehr schlecht ausgebildet, und sprechen kein Deutsch. Der Übernachtungspreis ist keineswegs gerechtfertigt.

Hotel National is a nice hotel, with authentic Swiss elements, but there are multiple reasons that we would not return. First, there are better options at a lower price point (we stayed in one earlier in the week). Second, depending on where your room is located, the sounds of the train can be a nuisance. Finally, there were very limited dinner options as part of the half board package that are not conducive to the varying tastes of individual family members. The front staff were very nice and helpful, but in our experience there were simply not enough positives to justify the expense.

Clean hotel in a good location; dated furniture but nice and new swimming pool and spa.

Sehr gutes Frühstück und ausgezeichneter Service! Schöner Wellness Bereich…

Es war gemütlich. Der Empfang war herzlich. Wir wurden am Bahnhof abgeholt. Das Frühstücksbuffet war super. Der Wellnessbereich sehr sauber.

The sauna/spa area is excellent. There are saunas, steam room, a cold bath and more. Our room had a view of the Matterhorn and two nice decks which was great. Otherwise the room was adequate. Breakfast was OK. The omelets were fresh made but the crepes seemed pre-made. On our last day, we didn't have hot water.