Good food and friendly staff

We had such a lovely stay at the Haven Hotel. The location is stunning & you feel like you could be anywhere in the world. The room we stayed in had an amazing view, a comfy bed & a big bathroom. The only slight negative if we had to find one would be that the shower wasn’t very powerful. The outdoor pool was great & everywhere was very clean. It was great to have easy parking onsite. The hotel breakfast was lovely with a wide variety of choice & all members of staff we had contact with were very polite, friendly & couldn’t do enough to help make our stay wonderful. The Haven Hotel is very peaceful as long as you don’t mind the sounds of the sea & the chain link ferry soothing you to sleep. The stunning views extended to the bar area & the restaurant. We will definitely be back - thank you for a brilliant stay!

Fabulous location, friendly staff, great ameneties

My wife and I who are both in our seventh and lung cancer survivors and I had a whole knee replacement last year when we arrived we were booked in on the 3rdfloor the lift only went to the 2nd floor we had to use the stairs with our luggage to get to our room which didn't have a fridge witch my wife needed for her medication we got one after we complained it also didn't have a safe or air-conditioning on the plus side the location was perfect but it definitely was not 4 star as you advertised on your site and for what we paid we expected better will not use your site again

Overall a great hotel. A bit worn in places especially pool area. Lovely hotel to take our dog to the beach was accessed through a gate from the hotel and was lovely and dog friendly. The room was very hot and quite unbearable in the hot weathers the staff got us an extra fan but it didn’t help. They need air con. The room did ruin our stay

Arrived and were met by helpful staff at reception, shown to our room which seemed okay but the bathroom wasn’t very clean with hairs in our bath. The pool was warm and clean but the loungers did not look inviting. Decided to use the beach for our two days. Breakfast had a limited choice and was acceptable although the first batch of cutlery we picked up were dirty which again put me off. Overall I would say the hotel is in the ideal position on the beach but is looking so so tired, it’s criminal that no money is being spent on renovating the hotel, instead choosing to wait for planning to go through so that the owners may knock down the haven hotel and replace it with apartments. Customers will continue to visit because it’s ideally positioned in a beautiful part of our amazing country.

Hotel is in an excellent location. The outside swimming pool ,gate access to the beach, and the outside veranda were excellent amenities. Breakfast was very good, with a varied choice. For a 4 star hotel, the decor could have been a bit better. Our bedroom was quite small, extremely hot ( no air conditioning - just a fan ) and wasn't hoovered when we arrived. I appreciate it wasn't one of the upgraded front rooms with view of the water, but could have been much better for a 4 star hotel.

The staff are amazing and very friendly very welcoming to us and our dog

The beach access and both indoor and outdoor pools are what sell this hotel for me. The room was clean but public areas lacked a good clean. Staff lacked any enthusiasm. The breakfast was mediocre. For the room price I was expecting more.

Great location. A bit run down. I was expecting to see Basil Fawlty and Cybil any moment. Lovely to take an old school break. Nice food. Wonderful views of Poole harbour.

Exceptional staff, fabulous hotel and pool. Lovely breakfast

Staff were pleasant and managed to helpfully accomodate our early check-in which was much appreciated. But sadly, we were let down by the facilities. The room we were allocated is not accessible by lift. We had help with our bags to the room which was wonderful but did have to struggle down with them. The room was not air conditioned, the beds were ever so soft and there was quite a bit of noise in the early hours (not sure if it was maintenance, deliveries or kitchen) so sleep was not the best. The bathroom had no walk in shower, rather an overbath one - not great when you have back and sciatica problems. There was also some maintenance and modernisation needed - chipped bath soap dish and broken window stay wire. Elsewhere around the hotel lobbies, decoration was needed. Breakfast was sadly a let down for us. It was a buffet and by the time we came down, there were a few slices of uninviting basic slices of bread and fruit and full English breakfast items that had been pawed over by guests who'd come down earlier. So my friend had weetabix with the last bits of milk that was no longer icy cold and I had a muesli with a pot of yoghurt which was nice. I also requested a glass of orange juice as the breakfast juices had finished. The friendly staff member obliged. We didnt venture to the spa or pool during our overnight stay. All in all, lovely staff, beautiful location but extremely poor value for money and a little grotty

Their idea of a room with courtyard view leaves a lot to the imagination. In reality it was a staircase and white brick wall less than a metre from both room windows. Very dark and dingy. Constant smell of cooking from extractor close to window. Bathroom plug allowed water escape, blown lightbulbs making an already dark room very dark. Spoke to staff and nothing was rectified. Very disappointed. .

This hotel is a real let down, but you cannot beat the views.

Very dated the room was very small and next to the bin toilet so old we wouldn’t come again and won’t recommend to anyone

Lovely location and very well maintained older style hotel. Breakfast was very good.

Hotel very old and tired. Room over looked the court yard which is very noisy due to regular glass recycling. Outdoor pool to hot to swim in. Hotel in a lovely area with beautiful views.

A revisit to a favourite hotel from many years ago. Not much has changed. Maybe a little quieter in the hotel but the hotel facilities are excellent and with sunny weather a little extra paid for a balcony room overseeing Shell Bay was good value.

I booked this hotel through the online agent Hotel.com £439 for 2 nights. I agreed via the hotel direct to pay £70 a night for a balcony upgrade, of which they took payment for the £140 on arrival. After checkout, I was a few miles away, when I had a phone call saying they hadn’t taken payment for the £439. And wanted to charge me £579, which is not what the booking platform said. So I had to be inconvenienced by the fact, the staff couldn’t check at ‘check out’ that the room wasn’t paid for. (I assumed the platform took funds!?) It was £439 for 2 nights according to the platform, but the hotel said I had to pay £579. A guy at reception thought he read on Hotel.com that the extra was for service charges and tax etc. Well the hotel did NOT provide room service during my stay (may I add that i ended up coming alone to the hotel, because my partners mother was hospitalised and I was unable to cancel the reservation - harsh in reality!!), therefore room service would of meant the world to me, when I’m not a very confident person. The hotel was ok, but very dated, the balcony upgrade was had good views. But was very ‘dismal’.. no character, or charm about it. Just some awful garden furniture, and quite miserable to be sit on if I’m honest. Nice views, but nothing to feel excited about. I wouldn’t stay here again because of the lack of knowledge from hotel staff. The reception girl claiming she was in training as to why they didn’t take my payment. You need training for that?

The hotel room with a sea view was great. We loved sitting on our balcony watching the boats go by and going to sleep with the sound of the washes. The hotel was in an excellent location. The staff were extremely helpful and friendly and the food in restaurant was superb.