We stayed in the Family Deluxe Room as a group of 3 people, and it was spacious and comfortable. Customer service was amazing as my dietary needs were met at breakfast and other meals through customization. The only areas of improvement are that (1) the WiFi was very slow in the family deluxe room (2) the water didn’t drain quickly in the bathroom; it stayed wet for a long time.

Property is old, not good beds, luke warm hot water, etc. But the service is great.

We had two rooms, one was okay but other wasRooms rustic & smelly. Dirty towels, leaky bathroom, low pressure for hot water shower. Bed mattress was very soft. Room carpet was dirty. Good things were: Complementary breakfast; surrounding ambience; location; helpful, friendly & courteous staff.

The stay at the hotel was great. It is one of the better hotels in the Mount Abu region and caters to a lot of domestic and international customers. Rooms were clean and staff was courteous. The breakfast buffet was nice and complete. The only weird thing was that we were asked to check out at 10am. I always thought that the checkout was 11. Rest all was great.

Clean room and bathroom. Minimal facilities. Staff helpful. Food only room service. Not much choice. Left much to be desired.

Stayed with my family for one night. Hotel location is excellent. The only factor missing is a proper restaurant therefore food choice is limited. I would love to stay again in the same hotel next time on my visit to Mt.Abu.

Nothing was there to enjoy/celebrate while it was 31st night, room was not cleaned properly, hot water was not available as per our requirements.......even in morning @8.45am i had received a call from hotel reception that your time is over please check out immediately..............

I decline to write my experience because the conditions were deplorable and potential health hazard to develop malaria, dengue fever or hepatitis (rooms filled with mosquitos, monkey camping outside the rooms, kitchen open with no closed doors, local staff with no prior hotel training, cooking with bare hands, etc...you can go on an on). I checked in and within one hour after seeing all these conditions, I decided to check out and go into a better hotel (Hotel Hilltop) So if you are worried about your health, please do not ever consider this hotel. I have already lodged my complain with Expedia through email and personnally speaking with the manager the same evening and a follow up conversation 3 days later but I am yet to see a resolution to my complain or a response yet

The toilets flush is not good. The cleanliness needs much improvement. Foods are oily and spicy. However, the behaviour and helping attitude of the Manager is outstanding. You need to climb steep stairs to reach your rooms so people travelling with elderly persons should avoid this hotel.

TERRIBLE hotel - please never book it. There is no ventilation - standard rooms have no airconditioning facility - the rooms are smelly and there is no hot water available except for luke warm water in between 7am-9am. The staff is ok but overall the stay is not pleasant. The bathrooms are very ill maintained - with the pipes leaking / flush not working.

Very good staying,food, goodrooms and location.