Misleading Listing
We booked and paid for a Deluxe Room with Water View and Kitchen, based on the photos and description shown on Expedia. Unfortunately, the room we received had neither a water view nor a kitchen and did not resemble the room that was advertised.
After a six-hour drive to Kingston, we specifically chose this accommodation so we could prepare our own dinner. Instead, we discovered there was no kitchen and had to drive back into downtown Kingston to find a restaurant still open, ending up eating around 10 p.m.
The room was very small, directly facing a busy street and only one wooded door unlocked separating us from the street, and we could hear trains throughout the night. It was also poorly equipped for three guests, with only two bath towels, one bedside table, and one roll of toilet paper. The air conditioning had to be controlled from the lobby, and it took several calls and messages before anyone responded.
The most concerning issue is that the photos and description associated with this room category were misleading. The advertised water view appears to be available only from a specific suite, not from the room we received.
For nearly $200 per night, this accommodation did not meet basic expectations for comfort, service, or accuracy. Had the listing accurately represented the room provided, we would not have booked this property.