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不小心訂到兩人房,還好服務人員讓我們補兩人差價,順利入住,服務很好,有接送服務

酒店位置佳，距離碼頭只是5分鐘途程，亦很好找。前台有能說普通話的服務員，更細心地輔以地圖介紹了一些關門比較晚的食肆，很讚！以房價論，值得推薦！

food is good, staff is nice,

該有的都有 離表參道很近 到車站有飯店免費接駁車 早餐蠻豐富的 可惜大浴場不是溫泉 但也很乾淨 整體而言蠻推薦住宿的

在宮島兩天一夜的體驗讓我覺得這間飯店的人服務親切又可愛，實在讓人想再去第二次，真的沒甚麼好挑剔的，行李與嬰兒推車都會幫你帶至房間，進房後還會向你介紹飯店，而且茶水點心已經備好，和式早餐讓人覺得很貼心，連嬰兒用餐椅都準備好了，是會讓人想再去一次的地方。

酒店環境都很舒適, 但有點舊舊的感覺. 早上的早餐也很豐富, 員工很親切有禮呢. 美中不足就是房間毛巾不足, 一般酒店龐有大毛巾, 小毛巾及地下毛巾. 但這間酒店是沒有的. 只有兩條薄薄的溫泉毛巾呢.

浴室設施舊了些, 和室房間適合家庭住宿, 整體住宿還算舒適. 沒有去泡湯所以無從評論. 早餐普通. 沒有網路.

環境舒適，服務細心，在沒有預約的情況下，主動提供車輛接送來往碼頭。即使是步行前往碼頭也只需5-10分鐘! 職員有禮，能以簡單英語作溝通。 因暑假期間有台灣留學生在酒店實習，故在我們的早、晚餐時，負責人主動安排他們為我們提供服務，方便大家溝通。

入住後,飯店服務人員幫我們備茶;日式房間很乾靜,很舒適;大浴場雖然沒有很大,但泡完很舒適;早上的和式早餐很豐盛也很好吃.

The place is very charming. The location is great for walking to town or going to other . The rooms are spacious. Most decor and furniture seems very dated. so for the price, we thought it was a little high. The Japanese style breakfast was delicious. We are also glad they offered coffee at the breakfast.

良い

Super hôtel très agréable et confortable Bains chauds et chambre spacieuse et bien équipée Personnel à l’écoute Hôtel bien placé proche du front de mer Petits bémols : problème de réservation faite pour cinq personnes mais chambres disponibles seulement pour quatre selon l’hôtel donc obligé de payer en plus Et certaines choses prévues non disponibles comme le restaurant ou le sauna et pas de navette proposée vers le ferry dommage

The staff seem nice but basic expectations were not met. Did not pick-up us ubtik 30 minutes after we arrived although i informed many times. I had to contact expedia to get them to respond. Food and services at hotel were average and slightly below for Japan. The staff was quick to clean up while eating. They seem nervious and wanting people to leave. Limited support on how to prepare and put foos together. I am so disappointed by the experience. It was not worth all we paid

Great stay. Good good!

Alles supi, das Personal war unglaublich freundlich und zuvorkommend. Beim traditionellen Abendbrot hätte uns eine Erklärung gut getan, aber es war auf jeden Fall eine einzigartige Erfahrung und kann ich nur weiterempfehlen!

Japanse ryokan met een fantastisch diner en ontbijt. Ze blijven met hapjes aankomen en alles is een kunstwerk. De omgeving is erg rustig. ‘s Avonds als de dagjesmensen weg zijn, kun je nog heerlijk ontspannen wandelen langs de kade. Het binnenland is zeker aan te raden. De bedden waren voor ons futons. Deze worden door het personeel klaar gemaakt. Het is even wennen, maar wij hebben er uitstekend op geslapen.

The hotel is a traditional japanesse ryokan. Smell bad and the bathroom was dirty. The elevator and the public areas smell bad like humidity. The hotel needs a reimbursement. I don't recommend.

The Miyajima Hotel Makato was an absolutely excellent experience. Their customer service was the best I have ever seen in my life! They were very helpful with every need and request. I absolutely would stay here again! The only thing I would change was the type of room. Make sure you want to stay in a traditional room if that is what you want. It is what we requested and was so cool. Next time I would stay in a modern room. They were excellent!

We thoroughly enjoyed our stay at Miyajima Hotel Makoto. The traditional rooms are large and well-appointed, however some decor and components are obvoously outdated. There is also a distinctly earthy/broccoli-like smell throughout the hotel, which may bother some people. The front desk staff were friendly and welcoming, and helped us with dinner reservations. Overall, we would say this hotel is above-average compared to most of our stays in Japan.