附近有太多酒吧，過分嘈吵，還有警車和救護車到場，室內環境正常，但是有很多蚊，有一堆，同一層也有很多其他住客，隔音很差，聽到外面在唱歌，大聲聊天等等的，根本睡不到

Bed and pillows are too soft and dirty. Basically well equipped but furniture are old. Rooms are not so clean. Nice location, so much restaurants and shops nearby. Staffs are very nice.

地點很方便，市中心，附近多店鋪，行碼頭不太遠。單位很大很舒服，適合一家大少，乾淨整潔，有齊廚房餐具，空間十足。

I wish I could leave a positive review for our stay at Epic Hotels, but this experience has made it our last at any Epic property. The dishwasher didn’t work. We called Hotels.com, who tried contacting Epic twice. They finally reached Epic, who said maintenance would call us right away—but we never heard back. We spoke to a manager at the apart-hotel about it, and got a dismissive “But do you need to use it?” before they promised to contact maintenance. No follow-up. Calling the hotel? Just voicemails with no callbacks. We might have overlooked this, even with two families needing the dishwasher, but the apartment’s condition was awful: • Carpet with spots and stains • Vomit stains by the bed • Dusty and uncleaned for weeks • Missing basic utensils; we bought our own • Worn-out frying pan; had to replace it Ignoring the dishwasher and kitchen issues, the dirtiness alone ruined it. This was our second visit, hoping for better—but it was worse. Recommendation: Stay away!

The dishwasher wasn't working, and didn't get sorted. No cleaning was done, you had to ask for basics like Toilet rolls, towels. The caretaker Jenna was extremely rude!! Unacceptable behaviour!!

The property has sewage problems and the smell was disgusting, the power kept tripping when trying to use toaster and sofa bed was completely broken. No WIFI or cable TV in the living. No signal either. I had to contact management who took a day to respond to our request for a room change, then they moved us to a smaller room. Location is excellent but also in a very lively street with sounds from the nightclub being heard in the apartment. Windows broken and wouldn't seal. Very disappointed for the price paid. Would only recommend for people not looking to spend any time in the apartment.

This apartment is in no way luxurious. It’s unsafe and unfit for purpose. The walls are dirty, scraped, paint missing. It is under equipped, no oven gloves, tea towel and we were left two dirty washing up sponges that were not usable. The windows have a film over them so there is no view. It’s very dark and oppressive. The blind was broken and the outer window was smashed. The threshold from the living area to bedroom area had two screws sticking up, which cut my partner’s foot. The threshold was loose and unsafe. The laminate flooring in the kitchen area has gaps in and I stubbed my toes. The bathroom is a wet room and very slippery when wet. My partner slipped but, managed to stop herself from falling. The communication is very poor. Emails not responded to, even though they had been read. It took three days to get through to a senior manager.

Tv in living area not working,couldnt watch any freeview or any apps ensuite smelt of drains Other than those is was fine

Although the property was clean. The property is not fit for purpose. Says sleeps 8 but just one 3 seater sofa. Says bathroom but plug did not fit so unable to use bath and it says fully fitted functional kitchen but the oven was unusable as had no shelves and only 2 glasses in property. I tried to contact the property whilst on holiday and again for months after but they have refused to get in contact with me or resolve my complaint. Its seems they were happy to take my money and really have very little regard for customer service.

The flat was much nicer than expected. It was large with a nice sofa and TV. The shower was perfectly functional and bed was comfortable. Issue was the flat was rather hot, no air con, and given the location you don't want to open the windows. Other guests were also not too considerate of the need for others to sleep. Finally the communication is other the top. They email you daily if feels like, which just isn't needed.

Perfect place … good communication and location

Det var litt kaldt i leiligheten. Litt råte på badet og vannet fløyt ut over gulvet ved dusjing.

Booked a room for a one night stay. I was told check in details would be sent before 3pm but we arrived and there was no check in details. Contacted on WhatsApp with a message and phone call no answer. Rang the main number and the lady said she would send the check in details straight away this was past 4pm. Very uncomfortable sofa bed, was told it was a king bed but was a Double in the main room. Fire alarm went off at 7am in the morning.

Die Bilder der Unterkunft suggerieren ein luxuriöses Apartment. Leider ist das Penthouse in die Jahre gekommen und man sieht, dass die Unterkunft nicht wirklich gewartet und gepflegt wird: schmutzige Fenster und Wände, lose Tapeten und kaputtes Mobiliar, Flecken an Wänden und an der Decke. In den beiden oberen Zimmern mit Badezimmer hatten wir keine Heizung und es war ziemlich kalt. Hinzu kommt, dass das Wifi im oberen Stock nicht funktionierte. Wir haben das Management auf diese Mängel aufmerksam gemacht und sie schickten jemanden um diese zu beheben. Leider schaffte diese Person es aber nicht, die genannten Mängel zu beseitigen. Man hat wirklich viel Platz im Penthouse, 3 Zimmer mit Badezimmer und die zentrale Lage sind bei einer Gruppenreise ideal. Die Location ist jedoch leider etwas in die Jahre gekommen und wird weder renoviert noch gewartet.

Great apartment. 5 mins from centre of Liverpool. Easy to access.

Lovely clean and basic. Had everything we needed. Good value. Main bed comfortable. Sofa bed not as comfortable.

Our room smelled terribly of cigarette. I asked the hotel receptionist (which by the way is reachable via WhatsApp and not physically present) if they could clean the room thoroughly. They sent a staff member with a can of Lysol. That was the solution. After staying around 15-30 minutes in the room I couldn’t bare the cigarette and smoke dander. It was everywhere. I ended up in a coughing and allergy attack I had to leave. I asked for another room and they didn’t have any. I asked for a refund and they couldn’t “guarantee” one. I’m taking it up with Expedia or my credit card. I don’t recommend this place

I was sent the wrong check in information. No one was answering my calls. When I did find a member of staff they told me i was at the wrong building. I found my room but there was no key fob so couldn't get in. The apartment was a good size but tired looking. It was cold and I was unable to change the temperature using the controls. Despite all this it was good value for money

The location was perfect. The condition of the flat was ok. Lots of marks cracks etc. sofa bed in lounge wasn’t amazing. Didn’t have enough towels - 8 of us staying and only four towels. Had to contact them to bring more. Would stay again though

Perfect customer service and the apartment was amazing