The room is not like I expected

Very beautiful and Morden, good service and good food.

The hotel is closed to metro station Callao and Santo Domingo and is within Gran Via shopping area. It took 25 minutes to go to Airport by taxi and the fee is 30 euro. The receptionist is very helpful. However, the toilet door design is not too user friendly. If it’s changed to slide door, it’ll be much better.

位置佳，服务好，毛巾质量好，还有咖啡机。新年还有小礼物。

位置相当好，出门就是格兰大街，步行2-3分钟就是绿线Callao站，设计比较赞，可惜我住几天，SKy Lounge在装修，要不在上面一边游泳，一边俯视马德里很爽的

Cozy hotel with friendly staffs,very helpful for all kind of information, good locations,2-3 mins walk to the underground stations,comfy room and always replenish the toiletries,affordable price,highly recommended!

Very nice place with a good city location. Great staff… all of them.

Beautiful property with rooftop. Very central location

Very nice hotel, defenitley

B

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god morgenmad for lille et værelse til prisen

Great location, staff couldn’t have been better, lovely hotel

Queremos expresar nuestro más sincero agradecimiento por la maravillosa atención recibida durante nuestra estadía en el Hotel Indigo Madrid - Gran Vía, del 13-21 de febrero de 2026. Desde el primer momento nos sentimos como en casa. Tres puntos clave hicieron nuestra experiencia inolvidable: • Gracias a Arturo Pérez, el gerente, y al personal de recepción, cuya atención fue excepcional. Siempre atentos a los detalles, profesionales y genuinamente comprometidos con que nuestra estadía fuera perfecta. • La habitación 503, impecable, moderna y simplemente perfecta. • Todos los empleados que nos atendieron en el desayuno, en la cena y en nuestra entrada y salida del hotel. Su amabilidad, dedicación y esmero hicieron que cada día comenzara y terminara de manera espectacular. ¡La comida estuvo deliciosa! Sin duda volveríamos sin pensarlo. Gracias por hacer de nuestra visita a Madrid una experiencia tan especial y memorable.

We got a renovated room it was nice very clean!! The staff were great the location is great as well overall a wonderful experience

We had a good stay overall. The staff were wonderful—very friendly and helpful from check-in to check-out. Breakfast was great with plenty of options, and the restaurant was amazing. The restaurant staff were especially professional and welcoming, which made our dining experience even better. On the downside, our room felt outdated. The king bed was old and had a noticeable bump in the middle, which made it uncomfortable. The blankets also seemed worn. Even though it was great location near La Gran Via . Despite that, the excellent service and restaurant experience were definite highlights.

L’hôtel est très bien, les chambres sont très bien propre. Le personnel est très souriant très professionnel je recommande plus plus plus, il est bien desservi, ´

clean room, staff, amenities

Staff were amazing. Location is perfect for shopping, food, public transport etc. Hotel is nice. Definitely recommend

La camera in se poteva essere meglio per un 4stelle! Pulizia ottima ! La colazione ottima! Consigliatissima la cena al ristorante Eltelon super ottima soprattutto grazie a Cristian che ci ha aiutato nella scelta dei piatti e dei vini spagnoli! Grazie grazie Cristian! Persona stupenda come se ne trovano poche! complimenti!