This is my first time booking a hotel on hotel.com. It is not as convenient as booking, but the customer service is OK. The location is relatively easy to find, it is a big apartment, and I am very satisfied with everything.

Overall is clean and tidy, kitchen had all the things I needed.

The staff is rude. The instruction to the hotel is not clear. The Apartment is clean but the lighting is not enough in the living room. Good location

Neat and clear. Convenient, close to shopping center.

Good location

這所公寓非常乾淨，住上四人也非常寬敞，這次我及太太及一名女兒住了５晚,附近購物方便，食肆很多，廚房設備完善，我個人認為這是不錯的乩擇，或有改善之處主要有4方面: (1)我在下午9時30分後才乘計程車到達,司機下車後,單憑 post code BS1 3DF找不到這所公寓在哪裡,要向保安員問路,弄了20分鐘才知是哪一幢大廈,當時天溫約是攝氏13度,我在街上籌謀時頗冷,太太及女兒待在車上等我，幸好司機十分好人，與我在街上一起尋找。我認為公寓對第一次到達的住客,在網上預先提供如何找到這公寓的資料不足; (2)有重量級行李的住客,要運行李步行上三樓很是吃力,公寓就這點沒有在網上預先說清楚; (3)洗碗碟機只有注水,沒有洗碗液出,洗完碗碟等於只用水沖過; (4)公寓或要提供簡單的單張指示如何運作洗衣機,洗碗碟機,焗爐。

They are terrible

Great place to stay with all the conveniences needed for a family of 4.

The property was in a great location but above a busy area with restaurants and outside bar area so very noisy in the evening and in one bedroom and living area, the other bedroom had all the ventilation shafts for the restaurants outside so there was constant noise all night from them. Check in was really bad. 4 buildings all close by with should be labelled clearer. We got sent an email which didn’t come through until we were in the flat so only had a screen shot of basic instructions sent on WhatsApp, a map of the area with our building marked and better instructions (the same as the email) would have been far better.

Siehe Email vom 7.08.25

Excellent suite in Bristol city centre. In the middle of shops and amenities yet quiet and spacious. Well equipped, comfortable and spacious. Difficult to fault the facility and the service from helpful staff online. Recommended.

Stay was fine, but could have been much better with a better eye for details. E.g. none of the communications give you an address for the property, the best you get is between shop A and shop B (with shop A actually being out of business). The property is nice and roomy but also in need to a number of repairs. The paintwork could be brighter, the stains on the sofa could be cleaned and the bathrooms could use some artwork. Great to have a washing machine.

The actual apartment was great but the communication was terrible. Confusing messages from different directions about checking in and deposits .. if only they could get this right I would definitely stay again.

Nice place. The instructions to enter the property are poor and there is no luggage store as listed. This is rental property, not with the amenities you expect. If you can arrive at the specific times the pace is open and understand this place is over multiple sites across the city, you will be fine. I want to turn up and things to be easy. This wasn’t and I would recommend staying for over 1 or 2 nights. Nice place. This feels like a long term rental converted to short term. I wouldn’t stay again.

Was massive space we loved it.like a home from home

Easy check in, very clean, spacious, everything you need. Decor a bit tired, dented bins, kitchen cabinets a bit wonky etc, but for the price and location I’d definitely stay again.

Properly our bedroom window was the only one overlooking the air conditioning units, lucky for us it wasn't hot or it would of been really noisy but other than that excellent stay

Great location, really cosy and warm. All the amenities were in excellent condition and the apartment was spotless. I had a lovely stay, would totally recommend.

Good apartment that did what I needed.

Excellent location in city centre. Despite been in centre the apartment was quite.